policy book internal quality assurance system …
TRANSCRIPT
27
POLICY BOOK
INTERNAL QUALITY ASSURANCE SYSTEM INSTITUTE OF COMMUNICATION & BUSINESS-LSPR JAKARTA
Document Number
:
Revision :
Date :
Submitted by : CCO & Head of Quality Assurance Dr. Chrisdina Wempi, M.Si
Controlled by : Rector Dr. Andre Ikhsano, M.Si
Approved by : Chairman of the Pesona Pribadi Sejahtera Foundation Jasa Buana Adji
27
SURAT KEPUTUSAN
REKTOR INSTITUT KOMUNIKASI DAN BISNIS LSPR
No: 145 - 20 /SPMI/ REKTOR/AI/ VA/CABC
Tentang
PERSETUJUAN KEBIJAKAN SISTEM PENJAMINAN MUTU INTERNAL (SPMI)
INSTITUT KOMUNIKASI DAN BISNIS LSPR
Memperhatikan: Kebutuhan IKB - LSPR mengenai Sistem Penjaminan Mutu Internal (SPMI)
agar lebih menyesuaikan dengan mengendalikan dan meningkatkan
penyelenggaraan pendidikan tinggi secara berencana dan berkelanjutan.
Menimbang : Peraturan Menteri Riset, Teknologi, dan Pendidikan Tinggi Nomor 44 Tahun
2015 Te ntang Standar Nasional Pendidikan Tinggi (SN DIKTI).
Mengingat : 1 . Statu ta IKB LSPR
2 . Panduan operasional IKB LSPR
MEMUTUSKAN
Menetapkan : 1 . Menyetujui pelaksanaan Sistem Penjaminan Mutu Internal ( SPMI) di
lingkungan IKB - LSPR
2 . Menyetujui Kebijakan Sistem Penjaminan Mutu Internal (SPMI) IKB - LSPR
yang terdiri atas:
a. Buku Kebijakan Sistem Penjaminan Mutu Internal (SPMI) IKB - LSPR
b. Buku Manual Sistem Penjaminan Mutu Internal (SPMI) IKB - LSPR
c. Buku Standar Mutu Sistem Pe njaminan Mutu Internal (SPMI) IKB - LSPR
3 . B erlakunya Kebijakan Sistem Penjaminan Mutu Internal (SPMI) IKB - LSPR
pada tahun akademik 2017/2018 semester ganjil.
4 .
27
4 . Perubahan Sistem Penjaminan Mutu Internal ( SPMI) IKB - LSPR sesuai
dengan Peraturan Me nteri Riset, Teknologi, dan Pendidikan Tinggi Nomor
44 Tahun 2015 Tentang Standar Nasional Pendidikan Tinggi ( SN DIKTI)
serta secara berkala akan di evaluasi (per semester atau per tahun)
5 . Jika terdapat kekeliruan pada SK ini maka akan dilakukanpembaharu an
berdasarkan rapat Ketua, Wakil Ketua dan Ketua Jaminan Mutu
Ditetapkan di: Jakarta Tanggal : 12 Juni 2020
IKB - LSPR
Andre Ikhsano,M.Si Rektor
27
TABLE OF CONTENTS
Foreword ……………………………………………………………………………………………………………………..
Table of
contents ………………………………………………………………………………………………………………………..
PIG Vision and mission
1.1. Vision …………………………………………………………………………………………………………….
1.2. Mission …………………………………………………………………………………………………………
……………
1.3. Higher Education
Goals ………………………………………………………………………………………
1.4. History Institute of Communication & Business London School of Public
Relations Jakarta (INSTITUTE OF COMMUNICATION & BUSINESS-LSPR
JAKARTA) ……………………………………………………………….
CHAPT
ER II
SPMI Background ……………………………………………………………………………………….
CHAPT
ER III
SPMI Policy Implementation Scope ……………………………………………………
CHAPT
ER IV
Terms and
Definitions ……………………………………………………………………………………..
CHAPT
ER V
Policy Outline of SPMI INSTITUTE OF COMMUNICATION & BUSINESS LSPR-
Jakarta …………………………………………..
5.1. Goals and Strategies of SPMI INSTITUTE OF COMMUNICATION & BUSINESS
LSPR-Jakarta ……………………………………………..
5.2. Principles/Principles of Implementation of
SPMI ………………………………………………………………………
5.3. Management SPMI (PPEPP) …………………………………………………………………………….
5.3.1. Determination ………………………………………………………………………………………………
……………
27
5.3.2. Implementation ………………………………………………………………………………………………
…………
5.3.3. Evaluation ………………………………………………………………………………………………………
…..
5.3.4. Control ……………………………………………………………………………………….
5.3.5. Enhancement …………………………………………………………………………………………………
…
5.4. Policies and
Programs ………………………………………………………………………………………..
5.5. Structure of Quality Assurance
Institution ………………………………………………………………
5.6. Standards in LSPR-Jakarta INSTITUTE OF COMMUNICATION &
BUSINESS ………………………………………………………………
5.6.1. SN Dikti Standard ………………………………………………………………………………………..
5.6.1.1. Education
Standards ………………………………………………………………………………………………
5.6.1.2. Research Standards ……………………………………………………………………………………..
5.6.1.3. Community Service
Standards ………………………………………………………………………….
6 Document Structure …………………………………………………………………………………….
27
FOREWORD
Responding to the increasingly dynamic and fast development of educational institutions,
universities as one of the contributing elements have an important role. The role of universities
is to produce graduates who are ready to use and can be absorbed by the community quickly.
The absorption of graduate results is very dependent on the quality determined by a university
which refers to the vision and mission of the Jakarta Institute of Communication & Business-LSPR.
In this regard, the INSTITUTE OF COMMUNICATION & BUSINESS-LSPR Jakarta decided to
implement internal quality assurance as a tangible form of commitment to stakeholders.
The Internal Quality Assurance System implemented by the INSTITUTE OF COMMUNICATION &
BUSINESS-LSPR Jakarta refers to the principle of continuous quality improvement contained in
the PPEPP cycle. As a reference for the Internal Quality Assurance System, INSTITUTE OF
COMMUNICATION & BUSINESS-LSPR Jakarta publishes the SPMI Policy book, the SPMI Manual,
and the SPMI Standard book which applies to all academic activities. Quality developments will
continue to be adjusted with input from relevant stakeholders. So that the standards set can be
used as a reference for all levels of leadership, heads of work units, education staff, educators,
and students in academic activities.
Another form of commitment from the INSTITUTE OF COMMUNICATION & BUSINESS-LSPR
Jakarta is to establish a Quality Assurance unit as a monitoring tool for the implementation of the
process in order to achieve quality. The entire commitment of the Jakarta Institute of
Communication & Business-LSPR is a tangible form of achieving continuous quality improvement
efforts and better management.
Jakarta, 2 June 2020
Chancellor of INSTITUTE OF COMMUNICATION & BUSINESS-LSPR Jakarta
27
Vision and mission
1.1. Vision
To become a university that produces high-quality graduates and has skills in the fields of
public relations, marketing communications, advertising, mass communication, and
performing arts communication, as well as being a role model in the development of
communication science and its application in Indonesia and internationally.
1.2. Mission
1. Carry out education and learning based on the latest technology and knowledge in
communication science.
2. Provide the best learning to students and support the formation of skills in
communication skills.
3. Prepare graduates who are competitive in the national and international arena.
4. Implementing the Tridharma of higher education, to contribute to the environment in
the field of mass communication and performing arts communication.
1.3. College Goals
INSTITUTE OF COMMUNICATION & BUSINESS-LSPR JAKARTA is committed to:
a. Helping the government in the nation's intellectual program
b. Provide good quality teaching and learning activities to students and prepare special
skills in the field of communication science and apply discipline.
c. Provide good and honest service in helping students with academic administrative
needs that result in student satisfaction.
d. Continuously evaluate in order to create improvements in teaching and learning
activities (continuous improvement).
27
e. Develop the academic community, especially staff and lecturers to be knowledgeable
and loyal, consisting of people who are full of awareness and career-oriented and
dedicated to the field of education.
1.4. Institute of Communication & Business London School of Public Relations Jakarta (INSTITUTE OF COMMUNICATION & BUSINESS-LSPR JAKARTA) The London School of Public Relations – Jakarta (LSPR – Jakarta) was established under the
auspices of the Pesona Pribadi Sejahtera Foundation on 20 March 1992. In 1993, LSPR
Jakarta was accredited by the London Chamber of Commerce and Industry Examination
Board (LCCIEB), the highest examining body and the oldest in the world in London, England.
In order to realize its vision of becoming a university that can be accepted as a role model
in the development and application of communication science in Indonesia and
internationally recognized, LSPR - Jakarta makes continuous improvement efforts.
Some of the achievements and developments achieved by LSPR – Jakarta are:
1. In 1997, LSPR received the Perhumas (Indonesian Public Relations Association) Award
for the Best Public Relations Training Institute category.
2. 1998 LSPR – Jakarta was accredited by the City & Guilds of London Institute, an
accrediting agency for specialized skills training.
3. In 1999, based on the Decree of the Minister of Education and Culture of the Republic
of Indonesia, LSPR – Jakarta was designated as the College of Communication Studies
(STIKOM) for the Bachelor program in the field of Communication studies for
educational programs:
Public Relations
Mass Communications
Marketing Communications
Digital Media Communication and Advertising
27
International Relations
Performing Art Communications
4. In 2000, the Higher Education Accreditation Board gave an A score for the accreditation
of the JAKARTA – Jakarta COMMUNICATION & BUSINESS INSTITUTE. INSTITUTE OF
COMMUNICATION & BUSINESS-LSPR JAKARTA Jakarta combines the curriculum:
National Courses, International Courses and Skills Courses. In order to prepare
graduates who are ready to use, qualified and competitive, in 2001, INSTITUTE OF
COMMUNICATION & BUSINESS-LSPR JAKARTA - Jakarta signed an agreement with John
Clements Consultants, an Australian recruitment company to distribute graduates of
LSPR - Jakarta.
5. In 2002, INSTITUTE OF COMMUNICATION & BUSINESS-LSPR JAKARTA - Jakarta was
granted a license by the Minister of Education to conduct a Master's program. In the
same year, the National Accreditation Board (BAN) again conducted an evaluation and
gave an A to the JAKARTA – Jakarta COMMUNICATION & BUSINESS INSTITUTE.In 2003,
INSTITUTE OF COMMUNICATION & BUSINESS-LSPR JAKARTA was awarded a license as
an International Associate Partner of the University of Cambridge International
Examinations. In 2004, INSTITUTE OF COMMUNICATION & BUSINESS-LSPR JAKARTA –
Jakarta received ISO 9001:2000 certification for Higher Education Management.
6. In 2016, INSTITUTE OF COMMUNICATION & BUSINESS-LSPR JAKARTA-Jakarta received
an Award of Rank I for Institutional Aspect, Rank I for Student Aspect and Rank II for
Manpower Aspect among Regional III Kopertis High Schools
Currently, INSTITUTE OF COMMUNICATION & BUSINESS-LSPR JAKARTA – Jakarta has 4500
undergraduate students and is divided into 3 campuses:
Campus A: Communication Studies Program
Campus B: Mass Communications, Digital Communication and . Study Program
Advertising, Performing Arts Communication
Campus C: Public Relations, Marketing Communication, and Study Program
27
International Relations.
INSTITUTE OF COMMUNICATION & BUSINESS-LSPR JAKARTA – Jakarta is a member of
professional bodies such as:
BritCham (British Chamber of Indonesia) since 1992
Chartered Institute of Public Relations UK 1999
Institute of Public Relations, Singapore.
Institute of Public Relations, Malaysia
INSTITUTE OF COMMUNICATION & BUSINESS-LSPR JAKARTA – Jakarta also establishes
international relations with:
IPRS Singapore
Singapore Institute of Management
Edith Cowan University, Australia
27
CHAPTER II
SPMI BACKGROUND
Referring to the vision and mission of THE INSTITUTE OF COMMUNICATION & BUSINESS-LSPR
JAKARTA, it is felt the need for the implementation of SPMI as a form of commitment to quality
assurance. Forming graduates who have high competitiveness and are equipped with qualified
skills requires INSTITUTE OF COMMUNICATION & BUSINESS-LSPR JAKARTA to have standards
that can be used as a basis in the process of implementing teaching and learning activities.
The implementation of SPMI is based on various kinds of government references that underlie
its existence. The legal basis for strengthening are as follows:
PERMENRISTEKDIKTI No. 44 of 2015.
1. The National Standard for Higher Education is a standard unit that includes the National
Education Standard, plus the National Research Standard, and the National Community
Service Standard.
2. National Education Standards are minimum criteria regarding learning at the higher
education level in universities throughout the jurisdiction of the Unitary State of the
Republic of Indonesia.
It is reflected that every tertiary institution is obliged to follow the National Standards for Higher
Education which covers the applicable standards, where these standards will be a reference for
the minimum achievement of the outputs of the JAKARTA INSTITUTE OF COMMUNICATION &
BUSINESS-LSPR.
SPMI is carried out to determine and explain so that every function in the organization can run
in harmony with the vision and mission of the JAKARTA INSTITUTE OF COMMUNICATION &
27
BUSINESS-LSPR. The implementation of SPMI will also be related to continuous improvement and
preventive measures for non-compliance with the applicable standards.
CHAPTER III
SPMI Policy Implementation Scope
SPMI was created and implemented covering Academic Activities at Strata-1 Program, College of
Communication Studies- The London School of Public Relations-Jakarta (INSTITUT KOMUNIKASI
& BISNIS-LSPR JAKARTA-Jakarta) which is in the Department of Academic Activities on Campus A,
B, and C and Non-Academic Activities by the Supporting Department of Academic Activities. All
of these activities are under the management of the RECTOR OF THE INSTITUTE OF
COMMUNICATION & BUSINESS-LSPR JAKARTA-Jakarta.
The scope of the SPMI is referring to the National Higher Education Standards (SN DIKTI), namely:
1. National Education Standard
2. National Research Standards, and
3. National Standard of Community Service
Outline of the Scope of Academic and Non-Academic Activities as follows:
Academic Activities
Division & Department Activities
I. Academic Services Division:
27
1. Campus A Department of Business Studies
The Department of Business Studies is led by Dean and assisted by the Student Guidance Unit, Student Service, Academic Manager and the Head of International Examination Committee – LCCI organizes all Teaching and Learning Activities (KBM) for semester 1 and semester 2 as well as students in the following semester who repeat the courses they have taken. given in semesters 1 and 2.
2. B . Campus
Department of Mass Communication Studies,
Department of Digital Media Communication and Advertising Studies
Performing Arts Communication Studies
Campus B is led by Dean who oversees the implementation of all KBM for students majoring in Mass Communications, Digital Media Communication and Advertising, and Performing Arts Communication, starting from semester 3 to semester 8 and students repeating courses in those semesters. In its implementation, Dean is assisted by Associate Dean for each department, Student Guidance Officer, Student Service, Academic Administration Manager and Head of Committee of International Examinations – City & Guilds
3. C Campus
Department of Public Relations Studies,
Department of Marketing Communications Studies
International Relations Studies.
Campus C is led by Dean who oversees the implementation of all KBM for students majoring in Public Relations, Marketing Communications, and International Relations, starting from semester 3 to semester 8 and students repeating courses in those semesters. In its implementation, Dean is assisted by Associate Dean for each department, Student Guidance Officer, Student Service, and Academic Administration Manager.
II. Division of Academic Affairs Level
S1.
Headed by the Vice Chancellor I (Warek I) whose all activities ensure that the entire teaching and learning process runs in accordance with the vision and mission of the LPSR COMMUNICATION & BUSINESS INSTITUTE. In this case the Vice Rector I is assisted by several divisions which include: Head of Study Program, Dean as the executor of teaching and learning activities, English Division (English Division), International Affairs, Career Center, Thesis Department, Library, and Research and Service Institute. Society (LPPM).
Head of Study Program: implements the KBM plan every semester, and monitors the implementation of the curriculum. At the end of the semester, they will evaluate all KBM activities such as the achievement of student grades, results of lecturer
27
surveys, graduation determinations, and industry absorption of graduates.
English Division: maintain the quality of English language skills for all students. Learning English is included in the curriculum.
International Affairs: opening relationships with universities outside Indonesia. Working relations in the form of exchange of lecturers, students, double degrees, internship opportunities, joint research, and public lectures.
Career institutions: provide services to students on internship programs and job opportunities for alumni. Conducting industrial satisfaction surveys on the quality of graduates and mapping graduate absorption.
Thesis Department: manages the entire thesis process, starting from the submission of titles, distribution of supervisors, proposal examinations, and the final session.
LPPM: monitors PPM activities for lecturers, and opens opportunities for collaboration. The forms of collaboration can be joint research, joint community service, publication of research results, and book publishing. LPPM is also responsible for publishing the LSPR journal.
III. Division of Academic Administration Services
Headed by the Vice Chancellor II (Warek II) whose all activities ensure that administrative activities and data from the beginning of students entering to completion are well maintained. In this activity Vice Rector II is assisted by the Academic Administration Section, Student Service Unit (Student Service), Information Management (Management Information System/MIS).
Academic Administration Section: carry out all academic administrative processes such as issuing letters, permitting leave and being active again, legalizing academic documents, requesting academic documents, and letters of recommendation.
Student Service: serves to receive student applications related to academic documents, schedules, permits, and complaints.
27
MIS: the division responsible for managing all data for both students and lecturers. The data includes student profiles, grades, and other history.
IV. Student Activities Division Headed by the Vice Chancellor III (Warek III) whose all activities include non-academic performances such as discipline, extracurricular activities (LSPR Club), and activities of the campus council / Student Executive Board (Student League). In its activities, the Vice Rector III is assisted by the Head of the Student League, the Coordinator of the LSPR Club, the Student Guidance Officer, and the Media Center.
Student Guidance Officer: monitoring student performance such as order, compliance, non-academic points, violations, and minimum GPA monitoring.
Media Center: is a unit that manages the production of news and promotional materials in the form of videos.
LSPR Club Coordinator: assists students in running the LSPR Club so that it is in line with the LSPR vision and mission.
Student League: is a student representative whose job is to accommodate student aspirations, become student representatives outside of LSPR, and be active in LSPR's internal activities.
Non-Academic Activities
I. General Affairs Division
Headed by the Director of General Affairs whose activities include all sections/divisions that support academic activities. The scope of General Affairs covers S1 and S2 levels. The Director of General Affairs is assisted by several divisions including marketing activities, infrastructure maintenance, personnel, information technology (IT) and public relations (Corporate Reputation Department/CRD).
Marketing: headed by the Head of Marketing who carries out marketing activities for all products of the JAKARTA INSTITUTE OF COMMUNICATION & BUSINESS-LSPR.
Infrastructure maintenance: headed by Head of General Affairs assisted by Office Manager in each campus, Purchasing, and Building Maintenance. All
27
of them are tasked with ensuring that infrastructure can be used to support academic activities. Infrastructure includes buildings and facilities in them)
Personnel: contains the Personnel and Training and Development (T&D) section. These personnel are responsible for administrative activities for all educators and education personnel and help meet the needs of the workforce. T&D has the task of planning all training that must be carried out by all educators and education personnel, including improvement at the academic level.
Information Technology: is a support for data storage, a system for supporting academic activities, as well as internal and external communications. Its activities are to monitor the function of technology used by the JAKARTA INSTITUTE OF COMMUNICATION & BUSINESS-LSPR and develop technology according to the needs and developments of the world of education.
CRD/Humas: functions to carry out organizational communication activities both internally and externally. This unit is also tasked with maintaining the reputation of the JAKARTA INSTITUTE OF COMMUNICATION & BUSINESS-LSPR by conducting regular customer satisfaction surveys and the results are used as input for each division to develop. In addition to customer surveys, media monitoring was also carried out as a measure of the reputation of the JAKARTA INSTITUTE OF COMMUNICATION & BUSINESS-LSPR seen from outside parties. Another activity is to run Community Social Responsibility.
27
CHAPTER IV TERMS AND DEFINITIONS
Terms related to SPMI are terminology references that have been agreed internally by the
JAKARTA INSTITUTE OF COMMUNICATION & BUSINESS-LSPR.
(1) Education Quality
Is the level of suitability of the implementation of teaching and learning activities with
reference to the National Standards of Higher Education and Higher Education Standards.
(2) Quality assurance
The process of compliance and setting management standards that are consistent,
sustainable, and maintained. The results of quality assurance will meet the interests of
universities in maintaining customer satisfaction.
(3) Internal Quality Assurance System (SPMI)
Activities that aim to ensure the quality of a university. The quality assurance system runs
continuously, planned, and sustainably so that it can control the planned quality.
(4) External Quality Assurance System (SPME)
Assessment activities from independent accrediting agencies outside universities. The
assessment will depend on the standards that have been determined by the accreditation
party based on the provisions of the applicable government.
(5) Quality Manual
27
It is a guide for the implementation of a quality management system to be able to maintain
the performance of the institution so that it will be feasible and maintain consistent quality
and satisfy customers.
(6) Quality policy
Forms top management commitment regarding the goals and direction of quality to be
achieved. Documented in the form of determining the direction of the system that will run
and is expected to increase the effectiveness of the quality management system.
(7) Quality Standard
A benchmark for the performance of a system that includes processes, outputs, and the
achievement of targets from each part or work unit. It is a benchmark parameter for the
feasibility of a system and its application.
(8) Quality Goals
Is the target of each work unit that can be measured and used as an indicator to assess the
level of success within a certain period of time. Each quality goal is determined
independently by each unit referring to organizational policies.
(9) Document Control
It is the activity of recording the special types of documents required by the quality
management system and controlling them according to the requirements.
Recording activities include: approving the adequacy of documents prior to issuance,
reviewing and updating as necessary to re-approve documents, ensuring that changes and
the current status of documents are shown, ensuring that relevant versions of applicable
documents are available at the point of use, ensuring that documents are always legible.
and easily recognizable, ensuring that documents of external origin are recognized and their
distribution controlled, and preventing the accidental use of expired documents and
imposing identification accordingly, if they are kept for a specific purpose.
Records controls are established and maintained so that the quality management system is
operated effectively and is proven to comply with requirements. For this reason, records
27
must remain easily legible, ready to be shown and retrieved and the establishment of
controls for identification, storage, protection, retrieval, shelf life and disposal of records is
established in a documented procedure (SOP).
(10) Internal Audit
Is an activity to evaluate and audit the effectiveness and efficiency of the operationalization
of the quality management system carried out by a team of auditors determined by the
RECTOR OF THE INSTITUTE OF COMMUNICATION & BISNIS-LSPR JAKARTA-Jakarta through
a Decree.
This activity is carried out once a school year and is followed by reporting the audit results
to the RECTOR OF THE COMMUNICATION & BUSINESS INSTITUTE-LSPR Jakarta, the
Director, and the Deputy Director. All activities include:
- Planning all audit activities and making reports as input in the Management Review
Meeting
- Conduct audits regarding the suitability and completeness of documents for
implementation
- Make a report on the findings and forward it to all related units
- Monitoring and following up on all audit findings
(11) Defined documented procedures (Standard Operational Procedures/SOP)
Is a standard work process and system to be referred to in every operational activity carried
out by all departments and units in the INSTITUTE OF COMMUNICATION & BUSINESS-LSPR
JAKARTA-Jakarta.
(12) Customers (Customers):
Customers are distinguished by:
(a) Internal Customers: namely other units/divisions at INSTITUTE OF COMMUNICATION &
BUSINESS-LSPR JAKARTA
(b) External Customers: namely students, prospective students, other organizations that
are partners of the JAKARTA INSTITUTE OF COMMUNICATION
& BUSINESS-LSPR as users of experts who graduated from the
27
JAKARTA-LSPR COMMUNICATION & BUSINESS INSTITUTE and
other outside parties .
(13) Partners/Suppliers:
Partners are divided into two namely:
(a) Partner supplier of experts for KBM:
Namely part-time lecturers (part-time lecturers), panelists, guest lecturers. In this case
it is the Personnel section.
(b) Partners of goods and services suppliers in general for supporting KBM:
Namely company partners who are working partners of the INSTITUTE OF
COMMUNICATION & BUSINESS-LSPR JAKARTA – Jakarta in the provision of goods and
services that support KBM.
CHAPTER V SPMI Policy Outline
5.1. Goals and Strategies of SPMI INSTITUTE OF COMMUNICATION & BUSINESS-LSPR JAKARTA
In order to direct the JAKARTA INSTITUTE OF COMMUNICATION & BUSINESS-LSPR to
improving its performance, the management of the JAKARTA INSTITUTE OF
COMMUNICATION & BUSINESS-LSPR establishes a quality policy that is consistent with the
organization's vision, mission and strategy. The quality policy is established taking into
account:
Organizational needs for future success
Expected level of student and shareholder satisfaction
Human resource development within the organization
Needs and expectations of shareholders or related parties
Required resources
27
With these considerations in mind, the JAKARTA INSTITUTE OF COMMUNICATION &
BUSINESS-LSPR implements:
Quality policy:
To provide highly qualified and skilled graduates, competent and competitive in
communication science and the international arena with commitment to stakeholder
satisfaction and continuous improvement.
Based on the mission and vision, LSPR is committed to:
a. Helping the government in the nation's intellectual program
b. Provide good quality teaching and learning activities to students and prepare special
skills in the field of communication science and apply discipline.
c. Provide good and honest service in helping students with academic administrative
needs that result in student satisfaction.
d. Continuously evaluate in order to create improvements in teaching and learning
activities (continuous improvement).
e. Develop the academic community, especially staff and lecturers to be knowledgeable
and loyal, consisting of people who are full of awareness and career-oriented and
dedicated to the field of education.
Quality policy is used for future improvement because:
In line with the vision, mission & strategy of INSTITUTE OF COMMUNICATION &
BUSINESS-LSPR JAKARTA-Jakarta.
Become the basis for setting quality goals, so that they can be understood & achieved
Demonstrate the commitment of the RECTOR OF COMMUNICATION & BUSINESS
INSTITUTE-LSPR JAKARTA-Jakarta and Pesona Pribadi Sejahtera Foundation as top
management towards quality & providing the necessary resources to achieve goals
It is a means of promoting top management's commitment to quality
Includes 'continual improvement'
27
Communicated efficiently & effectively through LSPR & Me, also always reminded in
regular meetings.
5.2. SPMI Implementation Principles
Strategic planning and quality policy provide a framework for top management in setting
Quality Objectives. Quality Goals are set with the aim of bringing the Jakarta Institute of
Communication & Business-LSPR to improve performance. For this reason, quality
objectives are communicated to all components within the organization so that they can
make a positive contribution to its achievement.
Quality assurance is based on the principles:
(1) Quality First
All leadership actions at every unit level, as well as thoughts must prioritize the quality
that has been determined and promised to customers.
(2) Stakeholders
The results of the thoughts and actions of each unit are oriented towards the
satisfaction of stakeholders at various levels.
(3) Processed users
The implementation of tasks in the implementation of the teaching and learning process
must consider other parties as users of the results of the implementation whose
satisfaction must be maintained.
(4) Talking with data
Every action and decision taken must be accompanied by an analysis of relevant and
accurate supporting data.
(5) Participatory decisions
Decision-making in the Jakarta Institute of Communication & Business-LSPR must be
based on a participatory system in order to produce applicable, effective, and efficient
decisions.
27
The Quality Goals of the JAKARTA INSTITUTE OF COMMUNICATION & BUSINESS-LSPR are:
Evaluate and develop operational curriculum that applies in accordance with national
and international standards
Train and develop human resources in order to achieve reliable achievements in their
fields.
Communicating continuously evaluating customer needs and expectations and
responding quickly.
Evaluate customer needs and respond promptly.
5.3. SPMI Management (PPEPP)
Implementation of SPMI at INSTITUTE OF COMMUNICATION & BUSINESS-LSPR JAKARTA
refers to the pattern of Determination, Implementation, Evaluation, Control, Improvement
(PPEPP).
5.3.1. Determination
The determination of all standards refers to the measuring standards that have been
determined by SN DIKTI and refers to the standards set by the JAKARTA INSTITUTE OF
COMMUNICATION & BUSINESS-LSPR. Standard setting is an independent activity of each
unit that refers to the vision and mission of the Jakarta Institute of Communication &
Business-LSPR.
5.3.2. Implementation
The implementation of SPMI within the JAKARTA INSTITUTE OF COMMUNICATION &
BUSINESS-LSPR must be able to provide a measure of achievement. The measure of
achievement refers to the SN DIKTI and the standards set by the JAKARTA INSTITUTE OF
COMMUNICATION & BUSINESS-LSPR. Measurements will be carried out periodically both
internally through internal audits under the Quality Assurance agency. Other audits are
from external parties, namely accreditation agencies that refer to government
regulations and international institutions as a complement.
5.3.3. Evaluation
27
Each standard that becomes a reference in the implementation process will go through
an evaluation stage. The evaluation process is to compare the output with the fulfillment
of measuring standards with standards that refer to the SN DIKTI and the standards set
by the JAKARTA INSTITUTE OF COMMUNICATION & BUSINESS-LSPR
5.3.4. Control
After passing the evaluation, an analysis of the non-achievement of targets will be carried
out. If this is not achieved, in addition to completing the analysis, corrective and
preventive actions must be made. This stage is the core of the ongoing process to ensure
the implementation of teaching and learning activities properly.
5.3.5. Enhancement
The achievements of each unit will be the basis for planning for quality improvement at
the INSTITUTE OF COMMUNICATION & BUSINESS-LSPR Jakarta. Each unit is obliged to
continue to develop referring to SN DIKTI and DIKTI Standards. It is hoped that the
improvement process will exceed the SN DIKTI and the established DIKTI Standards, so
that the resulting quality will provide satisfaction to all stakeholders.
5.4. Policies and Programs
The implementation of SPMI at the INSTITUTE OF COMMUNICATION & BUSINESS-LPSR
Jakarta refers to the statutes and strategic plans that have been set so that the focus is:
(1) Competencies of graduates of INSTITUTE OF COMMUNICATION & BUSINESS-LSPR
Jakarta must meet the following standards:
a. INSTITUTE OF COMMUNICATION & BUSINESS-LSPR Jakarta has accurate records and
information regarding the development and progress of student learning outcomes.
b. Determine and determine the criteria contained in the expected competency
profile.
c. Have a complete record of stakeholder satisfaction that is directly related to
learning outcomes (including graduate users) so that it can be used for curriculum
development and other related matters.
d. Implement programs to maintain the sustainability of the absorption of graduates
by the industrial world, whether directly or indirectly related.
27
e. Have and implement an accurate and valid alumni tracking system.
(2) Policy content must refer to academic quality, professionalism, personality, and social
skills. In addition, the policy will also lead to the opening of a wider network of
partnerships with local, national and international institutions. These things are
manifested in every activity that prioritizes:
a. Increasing the capacity of study programs, thus opening up greater learning
opportunities for prospective students.
b. Opening a new study program that is still in the communication science family as a
form of commitment to meeting the need for qualified and highly competitive
graduates.
c. Prioritize improving the qualifications and competence of education personnel and
educators. Floating can be done from both academic and non-academic levels to
support scientific and skill development.
d. An increase in the number of certified teachers and an ever-increasing level of
academic positions. The number that continues to increase will be a reflection of
the quality of teachers owned by the Jakarta Institute of Communication & Business-
LSPR.
e. Make adjustments to the curriculum and its contents that refer to applicable
government regulations. In addition, the adjustment also refers to the industry's
need for the quality and ability of graduates.
f. Establishing academic quality standards that are directed and measurable as well as
a periodic and planned monitoring process.
g. Improving the quality and number of academic work outputs of educators in the
form of journals, books, and research results at national and international levels.
h. Increased collaboration between institutions aimed at improving the quality of
educators and education personnel. Extensive cooperation will support other
quality improvements.
i. Completion of internet-based information systems and qualified databases, so as to
improve services to educators, education staff, students, and other stakeholders.
27
5.5. Quality Assurance Institution Structure
Chief Compliance Officer
(CCO)
Dr. Chrisdina Wempi
Management Resvresentative
Sekertaris Penjamin Mutu
Ms. Rifka Pakaya
Koordinator Audit
Internal & Eksternal
Ms. Vanny Adriani
Koordinator Monitoring
Ms. Nella Yunita
Tim Agreditas Internasional
Ms. Gesille Sedra Buot
Ms. Elke Alexandrina
Mr. Alexis Devera Lamoste
Pengendalian Dokumen
(Document Control)
Ms. Luna Nela Sari
Ms. Khotimah S
Tim Internal Auditor
Tim Eksternal Auditor
Staff Penjaminan Mutu
5.6. Standards in INSTITUTE OF COMMUNICATION & BUSINESS-LSPR JAKARTA
5.6.1. STANDARD SN DIKTI
5.6.1.1. Education Standard
Graduate competence standard
Learning Content Standards
Process Standard
Rating Standard
Lecturer and Education Personnel Standard
Facilities and Infrastructure Standards
27
Learning Management Standards
Financing Standard
Student Standards
PD Higher Education Reporting Standards Standar
Cooperation Standard
5.6.1.2. Research Standards
Yield Standard
Content Standard
Process Standard
Rating Standard
Research Standard
Facilities and Infrastructure Standards
Management Standard
Funding Standards and Research Funding
5.6.1.3. Community Service Standards
Scope
Yield Standard
Content Standard
Process Standard
Rating Standard
Implementing Standard
Facilities and Infrastructure Standards
Management Standard
Funding Standards and Funding Community Service
5.7. Document Structure
No. INSTITUTE OF
COMMUNICATION &
BUSINESS LSPR-
Jakarta
Study program Concentratio
n
1. Vision, Mission, Goal
27
2. Statute
3. strategic plan
4. Education Standard
5. Research Standards
6. Community Service
Standards
7. Transition Terms