“pelatihan professional development and leadership for secretaries” bagi karyawan petrochina...
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Kanaidi, SE., M.Si., cSAP (sebagai Pemateri) Photo Bersama para Peserta “Pelatihan Professional Development and Leadership for Secretaries”
bagi karyawan PetroChina Int’l Companies- Jakartadi Hotel SENSA-Bandung, 21 – 23 Oktober 2015
http://www.slideshare.net/KenKanaidi/pelatihan-professional-development-and-leadership-for-secretaries-bagi-karyawan-petrochina-intl-companies-jakarta-di-hotel-sensa-bandung-21-23-oktober-2015
By : Kanaidi, SE., M.Si [email protected]
“The Key Skills and Roles of Effective Leadership and Management”
Professional Development and Leadership for SecretariesTraining
By : Kanaidi, SE., M.Si , cSAP [email protected] ...08122353284
• The secretary is NOT ONLY demanded to be able to manage the schedule of his superior’s activities,
• BUT also to be competent in planning, organizing, managing resources, prioritizing problems and monitoring the time and activities
Business Management Skill for Professional Secretary
• Among the most important business management skills you can possess is ‘rare sense’ – in other words, the ability to think straight and develop the fact-based insight which produces business breakthroughs.
• Another attribute which all business managers should strive to develop and deploy are ‘efficient’ and ‘effective’ business skills.
What is the important skill?
• Use a rigorous and disciplined process for setting an agenda that concentrates on the important, rather than the urgent.
• Also make sure you structure the meetings to produce real decisions, and concentrate on your business management strategy.
How can you improve your business management ?
Sekretaris Harus Mampu• Membagi waktu kerja dengan keluarga • Menjadi ujung tombak dalam perusahaan /
organisasi • Menentukan arah dan tujuan perusahaan /
organisasi • Pandai menyimpan rahasia • Siap full kontek dan ready to fight in every
movement • Dan lain-lain
6
Apa itu LEADERSHIP ?• Leadership (Kepemimpinan) adalah seni atau proses
mempengaruhi orang-orang, sehingga mereka akan berusaha mencapai tujuan kelompok dengan kemampuan dan antusias.
• Kepemimpinan adalah proses mengarahkan dan mempengaruhi kegiatan yang berhubungan dengan tugas dari anggota kelompok.
• Kepemimpinan adalah proses mengarahkan orang dan mempengaruhi aktivitas-aktivitas yang berhubungan dengan tugas dari anggota-anggota kelompok.
Memimpin orang atau mengarahkan orang atau mengatur orang dapat dikatakan “gampang-gampang susah” (bawahan sering mempunyai pendapat, pengalaman, kematangan jiwa, kemauan, dan kemampuan yang berbeda bahkan di atas pemimpin)
What is Leadership?
Leading people
Influencing people
Commanding people
Guiding people
Memimpin vs MengelolaPemimpin (Leader) Manager
Melakukan Inovasi Mengembangkan Memberikan Inspirasi Memiliki pandangan jangka
panjang Menanyakan apa dan
mengapa Memunculkan Menantang status quo Melakukan Sesuatu yang
benar
Mengurus Mempertahankan Mengendalikan Memiliki pandangan jangka
pendek Menanyakan bagaimana dan
kapan Mengawali Menerima status quo Melakukan sesuatu dengan
benar
By : Kanaidi, SE., M.Si , cSAP [email protected] ..08122353284
By : Kanaidi, SE., M.Si , cSAP [email protected] ..08122353284
BUILDING CONFIDENCE1. Take action: JUST DO IT! – just get it done
- Be present- Lighten Up- Find your purpose.
2. Face your fear- Find the value.- Get curious- False Expectations Appearing Real
3. Prepare4. Understand in what order things happen.
FEAR usually comes first and then the decision that helps build COURAGE.
5. Realize that failure or being wrong won’t kill you.- You will learn.- You gain valuable experiences.- You become stronger- Your chances of success increases
6. Get to know who you are and what you want out of life.
Go confidently towards the direction of your dreams. – (Henry David Thoreau)
BUILDING CONFIDENCE
Training
Professional DEVELOPMENT and LEADERSHIP for Secretaries
Effectively Apply Positive and Corrective Feedback
By : Kanaidi, SE., M.Si , cSAP [email protected] ..08122353284
Business Strategy –Strategic Direction
By : Kanaidi, SE., M.Si , cSAP [email protected] ..08122353284
23
Business Strategy –Strategic Direction
“Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.”
(Jack Welch)
The ability to anticipate and envision the future, maintain flexibility, think
strategically, and initiate changes that will create a competitive advantage for
the organization in the future
Strategic Leadership
Strategic Direction
• Must be clear and firm – yet open to change
• Statements of vision, values, mission:– Make paradigms public, therefore open to question
and transformation• Business definition (Harrison 2003: 124)
– Explains how the organisation wants to make its vision work
– Whose needs are being served?– What is to be produced, or what services delivered -
and how?
Strategic Decisions• Will commit a substantial share of the organisation’s
resources in the medium or long term• Can affect the firm’s overall scale and scope
– How big relative to competitors?– How heavily focused on specific industries?– How much control of the industry supply chain?
• Can change the pattern of relationships with key stakeholders
Apa makna THE ICEBERG on the Corporate CULTURE ?
10% = DI ATAS AIRadalah Kemampuan/Perbuatan (yg dpt TERLIHAT)
90 % = DI BAWAH AIRadalah Karakter/Keberadaan (yg tdk TAMPAK/ tdk dpt TERLIHAT)
10%
90%
Makna Corporate CULTURE
Learning AboutOrganizational
Culture
Rituals
MaterialSymbols
Language
Stories
Do OrganizationsHave Uniform Cultures?
CoreValuesSubculturesDominant
Culture
Improve Performance and Achieve Business Objectives
By : Kanaidi, SE., M.Si , cSAP [email protected] ..08122353284
Improving Performance
Through Empowerment,
Teamwork, and Communication
• Empowerment - giving employees authority and responsibility to make decisions about their work without traditional managerial approval and control
• Sharing Information and Decision-Making Authority
• Keeping them informed about company’s financial performance
• Giving them broad authority to make workplace decisions
Empowering Employees
• Group of employees who are committed to a common purpose, approach, and set of performance goals.
• Mutually responsible and accountable for accomplishing objectives.
• Ability to work on teams often emphasized during the hiring process.
• Work teams are groups of people with complementary skills who are committed to a common purpose.
• Two-thirds of U.S. firms currently use work teams.
Teams
• Managers spend 80 percent of their time in direct communication with others.• Company recruiters rate effective communication
as the most important skill they’re looking for in hiring new college graduates.
Importance of Effective
Communication
Kepemimpinan Stratejik: Menyikapi Perubahan
Aktivitas untuk menyiapkan komitmen untuk perubahan
Memperjelas/merumuskan strategic intent
Mengembangkan organisasi
Membentuk kultur organisasi
Segitiga Laba
(Profit Triangel)
Competitive advantage
Profit
Valu
e cr
eatio
nInternal operation
Market & Customer
BARANG vs JASA
BARANG(Physical Object)
- Berwujud (Tangible)- Dapat disimpan (perishable)- Proses mesin - Produksi sebelum dikonsumsi- Kontak dgn konsumen
rendah- Kualitas obyektif
JASA(Service)
- Tidak berwujud (Intangible)- Tidak dapat disimpan - Proses manusia- Produksi & konsumsi
bersamaan- Kontak dgn konsumen tinggi - Kualitas subyektif
MANAJEMEN PRODUKSI MANAJEMEN OPERASI
39
Perbedaan
The Selling and Marketing Concepts Contrasted(Kotler, 1997)
Ends
Selling andPromoting ProductsFactory
Profit through Sales volume
Integretedmarketing
Customer needs
Targetmarket
Profit through Customer
Satisfaction
Means (Sarana)
FocusStarting point
(a) Selling Concepts
(b) Marketing Concepts
Empat Pilar sandaran Konsep Pemasaran :(1). Pasar Sasaran, (3). Pemasaran Terintegrasi,(2). Kebutuhan Pelanggan, (4). Profitabilitas.
TopMgnt
MiddleManagement
Front-liner
Customers
TopMgnt
MiddleManagement
Front-liner
Customers
C u
s t o
m e
r s
C u s t o m e r s
(b) Modern Customer-oriented Organization Chart
(a) Traditional Organization Chart
Bagan organisasi Modern Berorientasi Pelanggan
Penentu Nilai yang diterima Pelanggan
Product Value
Services Value
Personnel Value
Image Value
Monetary Cost
Time Cost
Energy Cost
Psychic Cost
Total customer
value
Total customer
cost
Customer delivered
value
Sumber : Kotler, 2000
Konsep Kepuasan Pelanggan
SatisfactionConcept
E < P Satisfaction
DissatisfactionD= 100%
Very Satisfaction/Delight> 100%
< 100%E =Expection (Harapan)P =Performance (Kinerja/Kenyataan)
E = PE > P
will be LOYALTY Customers
Very Satisfaction/Delight
Satisfaction
x
will be LOYAL, with exceptionD
Konsep Customer Loyalty(Loyalitas Pelanggan)
Inactive orex-customers
Proses Pengembangan Pelanggan (The Customer Development Process)
Suspects
DisqualifiedProspects
Repeat Customers
Clients Advocates PartnersFirst TimeCustomersProspects
Konsep Customer Loyalty(Loyalitas Pelanggan)
Ciri-ciri Pelanggan yang LOYAL :• Rutin Menggunakan Produk X• Selain Produk X juga menggunakan Xa• Berani Merekomendasikan kpda orang lain • Mampu Menolak Tawaran Pesaing
(Griffin)
Quality Awareness berfokus Pelanggan
JANGAN MENGECEWAKAN PELANGGAN
LETAKKAN DIRI KITA PADA POSISI PELANGGAN
Rencana Riset
Desain Produk
Pengen-dalian
MemeliharaPasar
ResolusiKeluhan
1. Identifikasi kualitas yang diinginkan PELANGGAN (PASAR)
2. Bangun kualitas yang diinginkan PELANGGAN (PASAR) ke dlm produk
5. Jika produk jelek terlanjur terjual, sgra CEPAT TANGGAP
4. Pertahankan kualitas produk stlh penjualan
3. Jangan meloloskan produk jelek ke Pasar / ke dlm tahap Proses Berikutnya
Contact Us :
Kanaidi, SE., M.Si (Trainer & Dosen, Penulis, Peneliti, dan PeBisnis)e-mail : [email protected] atau [email protected]
Telp : 022-4267749 Fax : 022-4267749 HP. 0812 2353 284Pin BBm : 27CBC148 087822984716Facebook : Kanaidi Ken & Kanaidi Ken Part II
www.ken-kanaidi.blogspot.comwww.ken-sukses.blogspot.comwww.pemimpin.unggul.comwww.google.com “Pemateri Training”
www.formulabisnis.com/?id=ken_kanaidi
Ω Problem Statement Ω Mapping Ω Strategic Direction Conclusion