PT Mandiri AXA General Insurance

Laporan Tahunan Annual Report

2013

Innovations for Higher Achievements

Daftar Isi Table of Contents

BAB I : IKHTISAR KEUANGAN CHAPTER I : FINANCIAL HIGHLIGHTS

Pendahuluan Introduction Riwayat Singkat Brief History Ikhtisar Keuangan 2013 Financial Highlights 2013 Kaleidoskop 2013 Kaleidoscope 2013

BAB II : LAPORAN MANAJEMEN CHAPTER II : MANAGEMENT REPORT

Sambutan Dewan Komisaris Welcoming Speech by The Board of Commissioners Laporan Direksi Report of the Board of Directors Pernyataan Tanggung Jawab Manajemen Atas Laporan Tahunan 2013 Accountability Annual Report 2013

BAB III : PROFIL PERUSAHAAN CHAPTER III : COMPANY PROFILE Alamat Perusahaan dan Layanan The Company and Services Address Struktur Organisasi Organization Structure Visi, Misi dan Nilai Perusahaan Companys Vision, Mission and Values Profil Komisaris The Board of Commissioners Profile Profil Direksi Profile of Directors Produk dan Layanan Products and Services Penghargaan Awards

BAB IV : ANALISA DAN PEMBAHASAN MANAJEMEN CHAPTER IV : ANALYSIS AND DISSCUSION OF MANAGEMENT

Tinjauan Industri Industry Overview Perekonomian Indonesia Economy of Indonesia Prospek Perusahaan di Indonesia The Companys Prospect in Indonesia Strategi Perusahaan di Tahun 2013 Strategy of the Company in 2013

Tinjauan Bisnis Business Overview Kemitraan dengan PT Mandiri Tunas Finance Partnership with PT Mandiri Tunas Finance Kemitraan dengan Perusahaan Pembiayaan di luar Grup Bank Mandiri Partnership with financing

companies outside Bank Mandiri Group Kemitraan dengan Bank Mandiri Partnership with Bank Mandiri

Tinjauan Operasional Operational Overview Teknologi dan Informasi Information and Technology Customer Care Customer Care Pengembangan Infrastruktur dan Proses Bisnis Business Process and Infrastructure Development Sumber Daya Manusia Human Resources

01 02 03 09

13 17 21

23 25 27 29 33 36 41

45

47

49

81 84 85

89 93 94 95 96 97

55 Tinjauan Keuangan Financial Overview

Premi Bruto Gross Premium

Deposito Deposits

Liabilitas Liabilities

Premi yang Belum Merupakan Pendapatan Unearned Premium Reserves

Total Ekuitas Equities

BAB V : TATA KELOLA PERUSAHAAN CHAPTER V : GOOD CORPORATE GOVERNANCE

Prinsip Tata Kelola Perusahaan Good Corporate Governance Principles

Beban Usaha Operating Expenses

Aset Assets

67 69 Dasar Hukum Legal Base

70 Penilaian Tata Kelola Perusahaan Assessment of Good Corporate Governance Struktur Tata Kelola Perusahaan Corporate Governance Structure Rapat Umum Pemegang Saham General Meeting of Shareholders

72 Dewan Komisaris Board of Commissioners Direksi Board of Directors Komite Di Bawah Direksi The Committee Supervised by The Board of Directors Penilaian Terhadap Anggota Dewan Komisaris dan Direksi Assessment of The Board of Commissioners and Board of Directors Pengendalian Internal Internal Control Kepatuhan Compliance Kebijakan Whistleblower Whistleblower Policy

Ketaatan sebagai Perusahaan Asuransi Compliant as Insurance Company Transparansi Transparency Prinsip-Prinsip Manajemen Risiko Risk Management Principles Penerapan Manajemen Risiko Risk Management Application

101 Laporan Manajemen Risiko Risk Management Report

BAB VI : TANGGUNG JAWAB PERUSAHAAN CHAPTER VI : CORPORATE RESPONSIBILITY Tanggung Jawab Perusahaan Corporate Responsibility

LAPORAN KEUANGAN FINANCIAL STATEMENTS 31 DESEMBER / DECEMBER 2013 DAN / AND 2012

Pendapatan Premi Bersih Net Premium Income

Beban Klaim Neto Net Claim Expenses

Pendapatan Underwriting Underwriting Income

Pendapatan Investasi Investment Income

103

108

01 Meraih Prestasi Melalui Inovasi Innovations for Higher Achievements

Pendahuluan Introduction

105% Kenaikan Premi Bruto dari Rp 191,5 miliar menjadi Rp 392,9 miliar.

Gross Premium increased from Rp 191.5 billion to Rp 392.9 billion.

130% Kenaikan Hasil Pendapatan Investasi Rp 11,7 miliar menjadi Rp 26,9 miliar.

Investment Income increased from Rp 11.7 billion to Rp 26.9 billion.

85% Jumlah Aset Rp 355,8 miliar menjadi Rp 658,8 miliar.

Total Assets increased from Rp 355.8 billion to Rp 658.8 billion.

166% Kenaikan Jumlah Nasabah 131.629 nasabah menjadi 349.792 nasabah. Total Customers increased from 131,629 customers to 349,792 customers.

149% Kenaikan Produksi Polis Asuransi 181.122 polis menjadi 450.822 polis.

Insurance Policy Production increased from 181,122 policies to 450,822 policies.

Dalam rangka perluasan jaringan usaha, pada akhir tahun 2013 perusahaan memiliki 5 kantor cabang,

8 kantor pemasaran dan 66 titik pelayanan di seluruh Indonesia. To widen business networking,

at the end of year 2013 the Company had 5 branch offices, 8 marketing offices and 66 service points across Indonesia.

PT Mandiri AXA General Insurance

Laporan Tahunan 2013 Annual Report 02

Riwayat Singkat Brief History

PT Mandiri AXA General Insurance didirikan pada tanggal 25 Oktober 2011. Perusahaan ini merupakan perusahaan patungan dengan kepemilikan saham sebesar 60% oleh PT Bank Mandiri (Persero), Tbk dan 40% oleh AXA S.A.

Pada awalnya Perusahaan didirikan untuk fokus pada bisnis asuransi kendaraan bermotor. Seiring dengan berkembangnya bisnis perusahaan, fokus bisnis diperluas dengan beragam produk asuransi lain seperti kebakaran, kecelakaan diri, alat berat, pengangkutan, rangka kapal, rekayasa dan aneka perlindungan lainnya.

PT Mandiri AXA General Insurance was established on 25 October 2011. The Company is a joint venture company with 60% shares ownership by PT Bank Mandiri (Persero), Tbk and 40% shares by AXA S.A.

Initially the Company was established to focus on motor vehicle insurance business. As aligned with the Company s business expansion, business focus was expanded on other varieties of insurance product such as fire, personal accident, heavy equipment, marine cargo, marine hull, engineering and miscellaneous protection.

03 Meraih Prestasi Melalui Inovasi Innovations for Higher Achievements

Ikhtisar Keuangan 2013 Financial Highlights 2013

Ikhtisar Keuangan Financial Highlights dalam jutaan Rupiah

in million Rupiah

Pendapatan underwriting Underwriting income Pendapatan premi Premium income Premi Bruto Gross Premiums 392.913 191.496 47.422 Premi reasuransi Reinsurance premium (44.113) (30.210) (29.999) Penurunan/(kenaikan) premi yang belum merupakan pendapatan

Decrease/(increase) in unearned premium reserves (223.529) (125.867) (387) Pendapatan premi - bersih Premiums income-net 125.271 35.419 17.036

Beban underwriting Underwriting expenses Beban klaim Claim expenses Klaim bruto Gross Claims 66.847 15.209 10.853 Klaim reasuransi Reinsurance claim (12.049) (7.122) (8.443) Kenaikan/(penurunan) estimasi klaim retensi sendiri

Increase/(decrease) in estimated own retention claims 37.716 23.349 (73) Beban klaim - bersih Claims Expenses-net 92.514 31.436 2.337 Komisi - bersih Commission - net 3.517 (540) (1.684) Jumlah beban underwriting Total underwriting expenses 96.031 30.896 653

Pendapatan underwriting Underwriting income 29.240 4.523 16.383 Pendapatan investasi Investment income 26.936 11.707 4.107 Beban usaha Operating expenses (83.566) (66.129) (19.070) (Rugi)/laba operasi Operating (loss)/income (27.390) (49.899) 1.420 (Beban)/pendapatan lain-lain Other (expenses)/income 1.080 (2.442) (230) (Rugi)/laba sebelum pajak (Loss)/income before tax (26.310) (52.341) 1.190 Pajak penghasilan Income tax 6.575 11.717 (674) (Rugi)/laba tahun berjalan (Loss)/income for the year (19.735) (40.623) 516 Pendapatan komprehensif lain, setelah pajak

Other comprehensive income, net of tax - - -Total (rugi)/laba komprehensif Total comprehensive (loss)/income (19.735) (40.623) 516

2013 2012 2011

PT Mandiri AXA General Insurance

04 Laporan Tahunan 2013 Annual Report

Ikhtisar Keuangan Financial Highlights dalam jutaan Rupiah

in million Rupiah

Aset Assets Kas dan kas pada bank Cash and cash in banks 13.693 6.179 59.713 Piutang hasil investasi Investment income receivables 1.302 667 256 Deposito berjangka Time deposits 454.291 260.467 93.558 Piutang premi - bersih Premium receivables - net 32.714 13.673 13.862 Piutang klaim koasuransi Claim coinsurance receivables 930 552 -Piutang reasuransi Due from reinsurers 5.183 2.093 2.716 Beban dibayar dimuka Prepaid expenses 2.263 3.188 357 Pajak dibayar dimuka Prepaid taxes 487 487 487 Aset tetap Fixed assets 7.562 7.564 3.193 Aset tidak berwujud Intangible assets 1.693 2.505 2.038 Aset reasuransi Reinsurance assets 42.462 28.645 16.365 Komisi tangguhan Deferred commission 33.594 9.801 2.115 Aset pajak tangguhan - bersih Deferred tax assets - net 58.642 19.576 1.145 Aset lain-lain Other assets 860 389 170 Obligasi Bonds 3.000 - -Penyertaan langsung Direct participation 174 24 24 Jumlah Aset Total Assets 658.850 355.810 195.999

Liabilitas Liability Utang klaim Claim payable 174 406 213 Utang reasuransi Due to reinsurers 11.580 8.832 10.650 Utang komisi Commission payable 11.126 5.873 2.778 Utang pajak Taxes payable 31.833 4.765 121 Akrual dan utang lain-lain Accrued expenses and other payables 23.502 14.024 6.817 Estimasi klaim bruto Estimated gross claims 88.348 43.243 9.748 Premi yang belum merupakan pendapatan

Unearned premium reserves 374.493 144.536 16.535 Komisi reasuransi tangguhan Deferred reinsurance commission 5.074 3.344 2.542 Kewajiban imbalan kerja Provision for employee benefits 4.691 3.023 418 Jumlah Liabilitas T