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Question No. 1

When migrating data from an older system to a new one, what steps should be taken? Choose 2answers.

A. Data CleansingB. Data NormalizationC. Activate data validation rulesD. Data mapping

Answer: A, D

Question No. 2

What method can NOT be leveraged to capture Cases in addition to via the Case tab?

A. Email to CaseB. Chatter feedsC. Customer PortalD. Self Service Portal

Answer: B

Question No. 3

Which of the following measures customer portal adoption/effectiveness among CUSTOMERS(Choose 2)?

A. # of articles per agentB. Most popular articlesC. # of cases via emailD. Total cases created

Answer: B, D

Question No. 4

Which technology will allow a client to enable ideas on a public website? There are two correctanswers.

A. Force.com SitesB. Customer portalPartner portalC. Self-service portalD. Partner portalE. Force.com Web Services API

Answer: A, E

Question No. 5

Why would customer upgrade from self-service to customer portal (Choose 3)?

A. Access to custom objectsB. Branded site

C. Simpler and easier to configureD. Better reporting

Answer: A, B, D