Transcript
1. LIST IT2. IMPRESSION
3. NAMES4. BE OBSERVANT
1. VIP CLUB2. THE NEED FOR SPEED
How to BuildRelationship ?
PARTISIPATIF ATAU TIDAK ?
TERBUKA ATAU TERTUTUP ?
GOODSERVICE
WORDOF MOUTH
SURPRISE
EMOSIONAL + RASIONAL = NEED
EMOSIONAL + RASIONAL
NOTAGLINEEFFECT????
PATIENCE
CLEAR COMMUNICATION
KNOWLEDGE OF PRODUCT
POSITIVE LANGUAGE
ACTING SKILLS
“READ” CUSTOMER
CALMING PRESENCE
HOTLINE
SERVICE/SUPPORT
PELANGGAN
PESAING
BIAYA
KEMANFAAT USAHA
