dody firmanda 2009 - rapat kerja rsup fatmawati 14-15 agustus 2009

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    HOSPITAL EXCELLENCEFRAMEWORK

    Dr. Dody Firmanda, Sp.A, MAKetua Komite Medik

    RSUP Fatmwati, Jakarta

    Disampaikan sebagai moderator pada Acara Rapat Kerja RSUP Fatmawati Jakarta 2009di Cottage Pulau Putri Kepulauan Seribu, DKI Jakarta 14-15 Agustus 2009

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    Vision or guiding philosophyWhat we want to be

    Vision or guiding philosophyWhat we want to be

    MissionOur purpose and the

    scope of our work

    MissionOur purpose and the

    scope of our work

    Critical Success Factors(CSFs)

    What success will look like abalanced scorecard of results

    Critical Success Factors(CSFs)

    What success will look like abalanced scorecard of results

    Core processesHow success will be achieved

    Core processesHow success will be achieved

    Process management

    StrategyThe way we are

    going to achieve it

    Core values andbeliefs

    Who we want to be

    Core values andbeliefs

    Who we want to be

    People Resources

    Target

    KeyPerformance

    Indicators (KPIs)

    KeyPerformance

    Indicators (KPIs)

    1

    2

    3

    45

    6

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    CoreProcesses

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    KPIs

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    CSFs

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    Mission

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    Values

    ........................................................................................................................Vision1

    2

    3

    4

    5

    6

    RSUP FATMAWATI JAKARTA

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    EVOLUSI 1:

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    Doing thingscheaper

    (Efficiency)

    Doing thingscheaper

    (Efficiency)

    Doing things

    better (QualityImprovement)

    Doing thingsbetter (Quality

    Improvement)

    Doing thingsright

    Doing thingsright

    Doing the rightthings

    (Effectiveness)

    Doing the rightthings

    (Effectiveness)

    Doing theright things

    right

    Doing theright things

    right

    Tahun 1970an Tahun 1980an Tahun 1990an Abad 21

    EVOLUSI 2:

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    InspectionInspection Quality ControlQuality Control Total QualityTotal QualityQuality AssuranceQuality Assurance

    Setting StandardsSetting Standards

    Conform the StandardsConform the Standards

    Maintain & Improve the StandardsMaintain & Improve the Standards

    CriteriaCriteria

    IndicatorsIndicatorsStructures

    (Inputs)

    Structures(Inputs)

    ProcessProcess

    OutcomesOutcomes

    OutputsOutputs

    ImpactImpact

    Audits

    Surveillance

    Continuous Quality Improvement (CQI)Evidence-based Medicine (EBM)

    Health Technology Assessments (HTA)

    Continuous Quality Improvement (CQI)Evidence-based Medicine (EBM)

    Health Technology Assessments (HTA)

    IdeasIdeas ConceptsConcepts ConstructionsConstructions Model/ParadigmaModel/Paradigma TheoryTheory

    System & Sub SystemsSystem & Sub Systems

    Leadership, Values & Principles

    Quality Leadership

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    Vision

    Mission 1 Mission 2 Mission 3

    Objective 1 Objective 4Objective 3Objective2

    Target 5

    Target 4

    Target 3

    Target 2

    Target 1Target 1

    Target 2

    Target 3

    Target 4

    Target 1 Target 1

    Target 2 Target 2

    Target 3 Target 3

    Target 4 Target4

    Wants Demands Needs

    Measurable

    Time-frame

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    Mutu Profesi

    Performance= Kompetensi X MotivasiSarana

    Kompetensi = Pelayanan, Pendidikan & Penelitian

    Rawat JalanRawat InapOperasi

    EmergensiKonsultasiJaga

    DokterSp.1Sp.2

    Uji KlinisDeskriptif

    Standar/indikatorAudit/BenchmarkingCQI

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    WHO Europe PATH 2007

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    PATIENT-CENTEREDNESS(PATIENT-FOCUSED CARE)

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    A

    WHO PATH