darpan magzine

5/26/2018 Darpan Magzine

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VOLUME-III APRIL 2014|

United We Stand


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Mission


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darpan april 2014 [1]| |

FromRBH deskDear All,

In a few days financial year 1314 will be part ofthe Archive. A brief reflection would show.....

Jewellery business had a very bumpy ride. But

thanks to the well orchestrated efforts in thesecond half, North region recorded an unlikelybut handsome growth (without coin) of 22%overall and 26% studded as it crossed a

landmark figure of 3000 crores+ for the firsttime. Debutant Tanishq stores at Dwarka, TheGreat India Place and Haldwani had a

spectacular run. Vidya Sagar & Gauravs teamcan take a bow!

Titan Eye+ continues to rise, expectedly so. Highest network expansion in a year alongwith strong same store growth built a solid platform for Mayank and team to race towardstheir new Mission of 100 stores 100 Cr by 1617.

For Watches, FY 13-14 would be recognized as the TURN AROUND year. Numbers wontshow it yet as you dont see it when a SEED is under the ground, all set to sprout. The

restructuring to One Dealer - One RS - One SE has shown enough early signs of positiveinfluence. Once we are done with RS re-alignment in the coming weeks, we will begin torealize its full potential. Rohit and Rajivs teams can take pride for having weathered the

worst without any long term loss.

Xylys mania epitomizes Rahuls teams passion and resolve as to what is possible if we

can crank ourselves up! Connaught Place, Rohini, DLF - Saket, MGF (Jaipur), Jodhpur andmost of the stores in UP/Uttarakhand territory showed remarkable growth. Dehraduncombo store set a new benchmark. Abhishek and UP Associates/ teams surely deserve a

lot of credit for this accomplishment.

Anils LFS team reinvented themselves as they stayed ahead of National growth.Anubhav led Helios team to fight hard despite issues and showed progress especially in thestruggling stores. Meenus team proved target is the limitation, not the market!

Feroze and Subhashishs team seemed to have cracked a lasting solution for the biggestpain area of watches business.

An army of people from HR, Admin, Legal, Finance, IT, SCM and Associates store/establishment were part of every high and low of 1314. Many of them are not visible buttheir contribution is! Rajesh kept the treasury in order as he kept an eye on our ethical

standards. Anjali and team gave us Inara, the biggest hit of Tanishq! Sonias Guest Houseand Shivas hospitality continue to create fans. Lastly, Shiva Kumar, the first OutstandingTitanian from North, brought glory to the region.

As we enter 1415, every team has to act in a manner as though there is no tomorrow. Wehave to believe that we are not a function of external condition and we have more solutions

than problems that might come our way!

For Watches Team this would be a year of DO or DIE. We have to take charge at an

individual level, we have to play it together, play with killer instinct and DELIVER. Nothingshort of an Obsession will fit.

Time to RISE!

My Best Wishes

Saumen

Co-ordinator |Kamalika

Editors |Arun & Nirmala

Designed by |Sujoy

Team members :Harshika, Divyang, Shivam & Namita

For internal circulation only.

Contents

Events ................................................. 2

Integrated Club Dealer Meet ................. 5

Interweave .......................................... 6

Celebrations ........................................ 7

Cover Story: United we stand ............... 10

Business Associate Speak ................... 16

North Shining ....................................... 17

People ................................................. 18

Kladeiscope ......................................... 22

Look Confident ..................................... 24

Weekend Getaways ............................. 25


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[2] darpan april 2014| |

darpan| events

Retail Team - Delhi, organized first of its

kind, Titan Ducati Customer Event atFlagship South-Ex Store on Aug 10,

2013. Everything was arranged keeping

in mind the premium image and

exclusivity of Titan Ducati collection.

Titan FlagshipCP: First store toretail 100 Xylysin a month

Titan Flagship- CP Store, Delhi added

another feather to its cap when It

became the first ever store in the

country to score a century of Xylys in a

month. It was a commendable effort by

the team, well led by store manager

Amit Nath who also became the proud

owner of 100th Xylys retailed from the

store.

TITAN at IITF

Like last year, this year also Titan

Company Ltd. participated in IITF

2013. This year, 600 square feet space

was booked at Electronic and White

Goods section and products fromWatches & Accessories, Eyewear and

Mia from Tanishq were showcased.

The stall was one of the major hit in the

section and attracted more than 2500

customers in 14 days and with a

business of Rs. 27.6 Lacs.

Tanishq unveiled wedding collection on

25th October, 2013 in Delhi. This

collection is crafted in timeless Gold,Kundan and Polki, this collection

captures inspirations like: Mehndi

motifs, flowers, garlands and peacocks.

It masterfully crafts them into exquisite

wedding jewellery.

Tanishq launchesWedding collection

Titan DUCATIevent at Flagship

South Ex


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LFS@Shoppers

Stop Agra

LFS channel launched its first store in

Agra @ Shopper stop, Omaxe Mall.

Area Office -Agra

Area office was inaugurated in Agra at

Sanjay Place on 15th Jan, 2013.The

new office was inaugurated by Tanishq

RBM North-2 Mr. Gaurav Kumar.

Tanishq StoreLaunch at GIPNoida

Tanishq Launched its L1 format

boutique in The Great India Place Mall

at Noida on 4th July,2013.

This is the 15th Company owned

boutique in Delhi NCR.

New Store Launch-Tanishq- Haldwani

We launched Tanishq's 156th and

North 2's 21st showroom in Haldwani(Uttarakhand) on 5th October 2013.

The showroom is spread across a retail

area of 3000 sqft on one floor.

The store was inaugurated by Mr.

Saumen Bhaumik (AVP & Business

Head-North) and our business

associate Mr Ashok Tiwari.

Titan Eye+RO-North

Titan Store was launched on 21st

October, 2013 at Regional Office-

North. It houses Titan, Fastrack, Eye

plus and Helios brands.

Inaugurated by Mr. Saumen Bhaumik,

Rajesh H and T.B. Singh. A Cake

cutting ceremony was done, Invitationto all the customers in the nearby

offices.

Tanishq Store-Patiala

Tanishq store was launched in Patiala

on 12th September, 2013.

It was launched by Mr. Vidya Sagar-

RBM- Tanishq (North) and our Business

associate Mr. Anil Goyal. It is the 7th

Tanishq Store in Punjab, Spread over

an area of 2500 Sqft.

Spreading its presence, Titan Eye +brand opens 263rd store across 93

cities with the grand launch of its store

at Connaught Place. The store was

inaugurated by Mr. S Ravikant (CEO

Eyewear Division) on 22nd Nov'13.

Post ribbon cutting and lamp lighting

ceremony, Mr. S Ravikant (CEO-

Eyewear Division) & Mr. Saumen

Bhaumik (AVP & Business Head- North)congratulated the team and wished

them success in future. The store is

spread over an area of approx 1100 sq

ft with a wide display of more than

thousand products to choose from.

Apart from standard services this store

also provides a distinctive feature of

VMD, advanced technology equipment,

which enables customers to choose

customized lens as per their eye sight

pattern. This store is expected to be alandmark store and will enhance the

brand visibility of Titan Eye+ in North.

Titan Eye+Connaught Place


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Titan Eye+ store was successfully

launched in Jaipur - Triton Mall. The

store was inaugurated by Mr. Saumen

Bhaumik- AVP & Business Head-Northon 11th December, 2013.

Titan Eye+Jaipur


darpan| events

Titan Eye+ Launched its 1st store in

Rajasthan at Ajmer on 28th October,

2013. The Store was inaugurated by

Mr. Deepak Dulani (Business Associate)along with Mr. Mayank Kampani (RBM-

Eyewear- North).

Titan Eye+AJMER

Titan Eye+ North did a soft launch of its

4th Spexx Store at Sankara Hospital at

Civil Lines, Kanpur. The store was

inaugurated by Mr. Yadhvendra Sahai-

CEO of Sankara Hospital on 25th

November, 2013.

Titan Eye+Kanpur

Titan Eye+Amritsar

Titan Eye+ launched its store at Aliganj,

Lucknow on 5th December 2013. The

Store was inaugurated by Mr. Saumen

Bhaumik, AVP- Business Head North.

Titan Eye+Aliganj, Lucknow

Titan Eye+Rajouri Garden

Titan Eye+Varanasi

Titan Eye+ successfully launched its

first store in the beautiful tourist city of

Udaipur at Ashok Nagar. The store was

inaugurated by Mr. Saumen Bhaumik

on 17th January, 2014.

Titan Eye+Udaipur

WOT Store-Bilwara

WOT launched its 7th Store in

Rajasthan on 5th October,2013. It is

spread over an area of 600sqft.

We welcome Mr. Mohit as our business

associate.


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Integrated Club Dealer Meet

he much awaited dealer meet was

organized on 30th September, 2013

at Eros Intercontinental Hotel, Delhi.TTitan Company has always set a

benchmark in the industry. The theme for

the dealer meet was Orbit Shift

signifying the shift in the relationship andcommitment towards the next level. The

grandeur and warmth of the Integrated

Dealer meet was the talk of the watch

industry for many months.

The event was graced by the presence of

senior management- Mr. C. Srinivasan, Mr

Saumen Bhaumik, Mr. Ronnie Talati, Mr.

A.R. Srinivasan, Mr. Rajan Amba and

other business heads. The morning

session witnessed interaction between the

RS and the senior management team

from Titan and evening was reserved for

the Top dealers of the entire North region.

Brand wise display of the new launches

was also showcased at the counters

which were set up at the registration desk

to display the new models coming into the

market. The new models have been

designed based on the feedback given by

our dealers.

This was the first occasion where only the

Top dealers of North were invited post

integration of Titan, Sonata and Fastrack

brands.

Re-launch of the Dealer Loyalty Program

was also announced which is based on

the following criterion-: The new club is

based on total value of purchases done

by a dealer in financial year (All- Titan,

Sonata and Fastrack). New Program has

3 clubs- Gold, Platinum and Titanium.

Criteria for Gold club was Total watch

purchase (All 3 brands)>50lakhs, for

Platinum> 1Cr and Titanium > 3Cr. This

integration of brands has been very well

appreciated by the dealers as the net

benefit of their loyalty towards Titan

Company has been consolidated.

Key benefits offered to the loyal dealers

were:

Business Plan for all dealers in FY 14-15

Increased communication from

Company

Club wise trip to exotic locations

Counters and VM kits on priority

Permanent campaign boards

Dedicated anchor at corporate office

for monthly brand communication and

problem escalation

Sales, Retail, Product, Merchandising

Training

A feedback survey was also conducted

across Top dealers and the New TOT and

Dealer Loyalty program have been a result

of that.


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darpan| interweave

After the great success of Interweave 1 &2, North region added yet another feather

in its cap with the successful 3rd edition

of Interweave held on July 24, 2013. The

theme of the event was woven around the

thought of Beyond the Obvious. The

event witnessed the presence of Mr. S.

Ravi Kant, Mr. L. R. Natarajan, Mr.

Saumen Bhaumik, Mr. Sandeep Kulhalli,

Mr. C Srinivasan, Mr. Arun Narayan, Mr.

Bhuwan Gaurav, Ms. Deepika Tiwari, Mr.

A. R. Srinivasan, Mr. Nirmal Lobo, Mr.

Sumand Sood, Mr. Rajratnam and other

dignitaries from Corporate Office, Hosur

Watches Factory and Dehradun Factory.

The platform generated 35 plus cuttingedge innovative ideas with huge potential

of bringing in a big change.

The Jury had a tough task to decide on

the winners and the top slot was shared

by Gaurav Malhotra, Varsha Jain (Tanishq)

and Subodh Kumar Verma (Titan Eye+).

Gaurav Midha (Tanishq) bagged the

second price while third Prize was

awarded to Abhinav Jindal and Ashu Jain

(Corporate Sales). Asmita & Ruchi of

Tanishq Design Team won the Jury's

Award.

Mohammed Shaban (Watches) and

Gaurav Malhotra & Varsha Jain (Tanishq)won the People's choice award.

The event generated huge appreciation

and culminated with a strong determina-

tion of cross functional implementation of

these ideas on a bigger scale.

INTERWEAVEINTERWEAVE 3


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North

Doctor's Day was celebrated on 1st July,2013 across all the stores of Titan in North.

The employees of Titan Eye+ visited the doctors & presented THANK YOU cards

acknowledging their work & to let them know their role in an individual's life.

Some of the doctors also visited our Titan Stores where they were presented with

the Thank You cards.

Titan Eye+ Paschim Vihar celebrated

the senior citizens day on 21st Aug,

2013 at Joggers Park where most of

the senior citizens visit in evening. A

cake cutting ceremony was held.

They were extremely happy with theactivity and appreciated the store

employees for this initiative. People also

visited the stores with their family and

got their eye check-up done.

Similarly Titan Eye+ Panchkula,

Chandigarh-Sec 17, Mohali, Jammu

and Dehradun-Ashley Hall also invited

senior citizens to the stores. A cake

cutting ceremony was conducted to

mark the beginning of the event. All the

guests were requested to share their

best memories relating to the brand.

They were asked to share one special

memory that they would want to create

in the upcoming year. Their valuable

feedbacks were taken over a session of

snacks served, as a token of thanks,

movie tickets were gifted to the guests.

Gurgaon

Tanishq DoctorCustomers as well as

Non-Tanishq Doctor

customer of Gurgaon

vicinity were invited to

an evening of Fun and

frolic at Radisson Blu

Gurgaon.

More than 80 doctors

along with their family

members were invited

and were regaled by a

Ghazal singer and cocktail dinner.

Senior Citizen'sDay Doctor's Day


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darpan| celebration

Father's day was celebrated across

North on 16th June, 2013.

Customers were provided with the

cards for their father, they wrote slogans

for their fathers, and the best slogan

was awarded.

On 12th of May, Team CSR-North celebrated

Mother's Day with 6 mothers and 55 kids in the

SOS Children Village, Faridabad. It was followedby singing, painting, thanks giving, cake cutting

and treating the kids with refreshments. Titan also

presented 6 beautiful Raga watches to the 6

mothers of these kids; as a token of appreciation

to them for their noble contribution to these kids'

lives, needless to say, the mothers were extremely

delighted with the celebration.

On the same day Anil End law from Team CSR-

North along with his daughters celebrated

Mother's Day with 8 Mothers of Father Agnel

School who takes care of children there. It was a

surprise given to them as they were not informedand in afternoon we presented a cake and invited

them to cut cake with all the children around.

Father's Day

Mother's Day


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A Cross Functional Team comprising ofmembers from all the divisions was

formed for Teachers Day this year,

reaching about 1735 Schools with

Teachers Discount offer on all Titan

Brands. About 1000 certificates were

given to the Teachers; A Special Red

Encircle cards- were enrolled about to

17402 teachers in the region. My

Favorite Teachers Contest was

conducted in 46 Schools.

It was done all across Delhi NCR,

Lucknow, Jhansi, Chandigarh & Karnal.

Titan also went to acknowledge the

teachers at a Blind School in LajpatNagar.

Diwali the festival of lights, spirituality, festivity & fervor was

celebrated at Regional Office- North on 31st October, 2013. In

the midst of their busy work schedules, everybody made a point

to be a part of the Diwali celebration at the office. The whole office

was decorated with lights, everybody came dressed in ethnic

Indian outfits. Lunch & fun games were organized for theemployees, & people had a gala time playing Tambola.

Namita Tandon was declared as Ms Beauty & Rajat Duggal as Mr.

Handsome. Mr. Saumen Bhaumik-AVP & Business Head- North

distributed Diwali gifts to each & every employee along with the

CHS staff present at the Regional office.

Diwali was celebrated at all the Watches & Eyewear stores also

across North. The employees came dressed in ethnic wear on

the Diwali day i.e. 3rd November, 2013 and the best dressed

employees were recognized.

Community connect is always a strong point for Tanishq store in

the country, this time in North 1 we decided to re-energize our

connect with the Tamil community by celebrating Pongal in an

extraordinary way. Stores were decorated by the VM team in

traditional south Indian way and every Tamil customer of thestores were wished and invited to the store for celebrations.

We organized Rangoli Competitions and special customer meets

at stores and offered freshly prepared Pongal to every walk-in

throughout the day. Customers were surprised and appreciated

the effort made by the team. And the local festival - Lohri (North

Indian harvest festival) was celebrated with a lot of enthusiasm in

the region, Stores offered Lohri special snacks throughout the day

and staff was dressed in special traditional attire.

Bathinda Tanishq store's effort needs a special mention here as

they were at their traditional best by being dressed in typical

Punjabi attire, with bonfire outside their store and by decorating

the store in the best manner possible for the occasion. In Delhi 8

stores were covered in a special activity by customer experience

team, wherein 200 High value customers were gifted a specialGajak Box. Customers were pleasantly surprised and appreciated

the gesture, it was the first time ever we celebrated the festival like

this. Both celebrations have set the tone right and have given a

boost to the already thriving relationship with the customers.

Teachers Day Celebration Independence DayWOT & Titan Eye + Astley HallDehradun store celebrated

Independence Day by inviting their

customers to write a message for theIndian army who has been constantly at

the borders fighting for our country,

around 20 messages were collected,

and top 3 messages were rewarded.

Rakshabandhan was cele-

brated on 20th August,13 at

Titan Eye+ Chandigarh-Sec 17

and Mohali, wherein

Customers were asked to pen

down their best memories

about rakhi / best attribute oftheir siblings, around 30

messages were collected, and

the best were rewarded.

Rakshabandhan

Diwali Celebration Community connect :Fusion of North & South


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darpan| cover story

This is the only store of its kind in North that houses World Of Titan, Fastrack Store,

Helios and Eye plus. The store is spread over 5000 sq ft of retail space and

comprises more than 30 international brands across watches and eyewear segment.

The saga of coming together

United we stand

It was no less than a miracle to witness the inauguration of North India's Largest

Watch & Eye wear Store. These words truly capture the soul and structure of thisassociation between Titan Company Limited and its Karol Bagh franchisee, Mr. Kulbir

Oberoi, who was gushing with pride to witness this event.

We shape our selfto fit this world,

And by the worldare shaped again.

The visible

and the invisible

Working together

in common cause,

To produce the

miraculous DavidWhyte


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Mr. Kulbir Oberoi does not need anyintroduction to this organization. He

comes from a family, who're associated

with the organization for the last 22

years. This association between Titan

Company and Oberoi family runs deep

into history when Oberois decided to

take franchisee of World of titan store at

Karol Bagh, New Delhi. From that day

onwards, this association has gone

stronger and stronger.

After taking over the reins of business

operations from his mother in 2007,

Kulbir always wanted to grow his

business. He has been persistently

working along with the company on this

idea to house the all retail flagship

stores of Titan Company ltd. under one

roof.

Fortune favours the Brave and so itdid. It takes courage to live your dream.

The seeds of this store were sown

some 6 months back and everyone got

down working to make it a reality. It took

70 days of hard work, planning and

team work to put this edifice in place.The early morning of November 29th,

2013 at Karol bagh market was bustling

with activities. The guests were coming

in to greet Mr. Oberoi.

The Store was inaugurated by Mr H.G.

Raghunath (CEO Watches &

Accessories Division) and Mr Saumen

Bhaumik (Regional Business Head

North) along with a very loyal and old

customer of WOT Karol Bagh, Mr. Sunil

Vasudev. The store was draped in

myriad colours to render an apt

backdrop to the occasion. Everything

went as per schedule and the store

was handed over for operations.

The year 2013-14 is a year of churning

(manthan) in Titan. The organization is

consolidating operations at all fronts to

leverage synergy and expel inefficien-

cies out of the system. The individual

Business units have been merged into

one Watch and Accessories Division

and teams have been revamped to

align to this new structure. This strategic

change-over rests upon the bedrock

maxim of United we stand...

This showroom truly represents the

spirit of this newly acquired avatar of the

organization through integrating all the

brands at one place.

The showroom was launched with full

fervour well supported by 360 degree

activities which included Newspaper

advertisement on the launch day; huge

hoarding in the main market and the

pre-launch campaign on FM Radio.

Radio City, a popular FM channel would

broadcast its show Route No. 911 inthe evening (hosted by famous RJs adi

and Khurki) from the store premises on

the day of inauguration.

The store witnessed 250 plus walk-in

on the inauguration day and every

customer was enamoured by the

grandeur of this unique store.

The store created history by registering

the highest ever launch day sales of

14.7 lacs spread across 4 Stores with

World of Titan contributing 11 lacs; a

landmark in itself in the history of World

of Titan.

With an enthusiasm of a bride and

restiveness of a child, the journey of this

integration has begun to write many a

milestones.

(Contributed by : Arun Kumar)


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darpan


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Initiative by Titan Eye+ MGF GurgaonTitan Eye + MGF Gurgaon tied up with

Indus World School on its Carnival on

24th August, 2013.A Presentation was carried on Eye care

tips explaining the parents and teachers

about various aspects of caring eyes,

online eye testing and corporate

partnership program.

A Free eye testing camp was also

conducted to benefit visitors; regular

announcements were made to spreadthe awareness about Titan Eye+

program.

Jaspreet Singh- Area Manager-

Eyewear, Anurag Singh Tomar

(Regional optometrist) along with CPP

team & Babban Kumar (Store Incharge-

Titan Eye+ MGF Gurgaon) helped in the

successful conduct of the event.

Language No Bar

Who says sales happen when customer comes to the store. CP store team members went to Hotel Taj Man Singh in Delhi and

retailed Nebula new variant 1043DM01 (UCP 4.2 Lacs) to an international customer, a sheikh from Dubai.

What was more heartening was that customer did not speak our language and CROs had a hard time in explaining the features of

the watch. But in the end, customer was highly impressed and bought watches worth 6 Lacs including Nebula 1043DM01. It was

incidentally the first variant of the new nebula to be retailed across the country and partners in crime were Sandeep, Ankur and

Rashid. Kudos to them and miles to go for Flagship CP.

darpan| initiatives


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Customer Delight Stories

Titan Eye+Delighting customers by extendingthe services beyond the store.

Mrs. Vidya Kalra, 72 years old had

visited our store after she received our

leaflet during the door to door activity.

As she was very old and weak, her son

took her in a car to our store but she

was unable to walk comfortably to the

store due to her age.

Our EWC Ms Sonu, saw this and she

went to the old lady and asked her

Ma'am is there any problem can I help

you then her son said that my mother

cannot walk if possible please show her

frame inside the car itself. Then EWC

Ms Sonu took the permission from

store manager to show the frames in

her car.

The consultant helped her to select

some of the frames as well as lenses

inside the car itself while taking the

techincal measurements. The old lady

was amazed that we titanians provideher the service beyond our limitations;

she got the right solution for herself.

Her son was also glad to see our

extended service and customer centric

approach. Post delivery of her

spectacle she was extremely satisfiedas she can see everything very clearly

which she was missing since long time.

Eyewear Consultant- Ms Sonu

Titan Eye +

Lajpat Nagar

WOTHusband Wife Patch up

On 15th Nov our CRO Babita called a

customer whom she always attends

when he comes to the store. She had

noted his anniversary in her diary. She

called to wish him and also asked him

for his wife's no. so that she could wish

her on behalf of Titan.

He was overwhelmed to receive a callfrom Titan for his anniversary but at the

same time, he was a bit sad because

his wife was annoyed with him and she

had gone to her parents place. Next,

Babita called up his wife and wished

her too. She was very happy to receive

the call for her anniversary wishes but

again she was sad too because of a

fight with her husband. Babita told her

that she had called her husband to wish

him but he was very sad and he was

missing her.

After that, Babita made them talk on a

conference call from her phone and toldboth of them that they should speak

and also wish each other. The couple

was very happy to speak to each other

and they forgot their fight and were very

happy that Babita helped them patchup.

They were invited to the store in the

evening where the store celebrated their

anniversary with cake cutting.

CRO Name- Babita

Customer Name- Mr. Bhupinder

TanishqMr. Anand was looking for an anniver-

sary gift for his parents when he walked

in our Tanishq store. As he was buying

for the first time from Tanishq so he was

a little bit apprehensive about our gold

rate, diamond rate & making charges.

Then, the RSO explained him all about

Tanishq brand, schemes, loyalty

program, promises & offers. He was

very satisfied with the dealing &shortlisted three sets to finalize one.

Now he wanted to show these sets tohis mother waiting inside the car in

parking area. He wanted to carry these

sets to her to select one. Then, we

asked him to take his mother inside the

store but he was not ready for this.

When we asked the reason, firstly he

denied answering but then he replied,

Actually my mother is disabled & she

can't walk. Soon after that we arranged

a wheel chair & took his mother inside

the store. His father was also along with

them. They finalized one diamond set &a finger ring to buy. We also arranged a

cake & bouquet for them as it was their

anniversary. After billing we enjoyed the

cake cutting ceremony with the

customer & gave bouquet to them

wishing them happy anniversary. They

were extremely delighted with this kind

of activity. At the time of leaving the

store Mr. Anand told, I used topurchase jewellery for last three four

years for my parents from various

jewellers, but I never got this kind of

customer service & hospitality any-

where. It is a great glory moment for allof us. Thanks a lot.

Customer Name-: Mr. Anand

Employee-: Manoj Kumar


18/28


darpan| business associate speak

ur association with Titandates back to early 90'sOand my personal interac-

tion started in 1998 with thelaunch of the Tanishq store on MIRoad, Jaipur. It has been a verypleasant experience, and I really

appreciated the values thecompany stands for, the cus-tomer service standards it help

maintain, the employee motivationit manages to create even infranchised stores, and the respectand courtesy in dealings with all

its stake holders. Also appreciableis the transparency in policies andconcern for franchisee profitability.

I have had the chance of

dealing with a number of retailcompanies in India, but thestandards and ethics imbibed in

each and every person associ-ated with Titan is really commend-able, and it is not without reasonthat customers too see the

company in the same light. Whenthe opportunity to expand furtherwith Titan presented itself in the

form of Helios, we had no qualmsabout going for it, as we are surein our minds that the Team willmake the concept work.

Here's to many more years of

this association and a long,growing, and enduring partner-ship.

Warm Regards,

Viresh Marda

VireshMarda

Titan in our lives-A journey with

I have had the chance of dealing with a

number of retail companies in India, but

the standards and ethics imbibed in

each and every person associated with

Titan is really commendable,


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Mr. Shiva Kumar (TanishqSouth Ex) made the RegionNorth proud by winning the OT2014 Award; His Project wastowards a deviation- free,smoother, faster & efficient

store operations.

Mr. Ranvir Singh (WOTMahagun) was among the OTFinalists and the DT Finalistsfrom the Region were Mr.

Tarun Mukherjee (Tanishq-Regional Office) , Mr. KinshukSobti (Tanishq South Ex) & Mr.Sushil Chowdhury (TanishqGIP Noida).

A felicitation program wasorganized in Regional Office-North on 28th January, 2014for OTDT winner & finalists. Mr.Saumen Bhaumik, AVP &Business Head North, appreci-ated their efforts & all of themshared their experience with

everybody.

North Shining in OTDT 2 14


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darpan| people

A DAY @ TITAN

Team HR- North took this new initiative of

A Day @ Titan for employee's family

members.

The aim of this program is to strengthen

the bond of the employees & their families

with the company.

The day started with their welcome by Mr.

Saumen Bhaumik. They were given

insights on what values Titan holds & were

shown a clipping of how people's lives

transformed at Titan.

They were taken to World of Titan store at

South Ex, Tanishq store at South Ex, and

Titan Eye+ store at Malviya Nagar, where

they got free eye testing done.

The Team-HR- North organized a fancy

dress competition for the Kids of

employees of Delhi NCR, on 28th June,

2013 at Tanishq Kamla Nagar. The kids

were dressed up in creative costumes.

There were many pretty fairies and Punjabi

mundas along with fearsome tigers and

brave policemen.

Kids were also seen in the costumes of

Shree Krishna, Rani Laxmibai, Maharana

Pratap, Telly Tubby, Kerala girl and Tamil

Boy etc. The jury comprised Mr. Saumen

Bhaumik- AVP & Business Head-North

along with the HOD's from the RegionalOffice.

Dhairya Dogra (son of Vivek Dogra- Titan

Eye+), Shlok Gusain (son of Deepak

Gusain-Titan Eye+) and Aavish Jain (son

of Meenu jain- Tanishq) were declared the

winners in the first group aged between 1-

2 yrs. Shreeya Tomar(daughter of

Poonam Talwar- Tanishq), Prashasm

Chaudhary (son of Manvi grover

chaudhary- Titan) and Aditya Chopra (son

of Rahul Chopra- Titan Eye+) were

declared the winners in the second group

aged between 2-4 yrs.

Employees Kids Fancy Dress Competition

Nikunj Rastogi (son of Gaurav vardhan-

Tanishq)and Ananya (daughter of Asha

Das)were declared the winners of the third

group aged between 4-5 yrs.

And Hridyaveer (son of Adarsh- Tanishq)&

Sharanya Mahalingam (daughter of K

Mahalingam- Titan Watches)were

declared the winners of last group of kids

above 6 yrs.

The most cheerful event, Titan's Day out

was organized on 28th February'14 at

New Delhi.

All the employees from Watches Division,

Support functions and the franchisee

employees from retail stores of Delhi/

NCR were present along with the team

from Regional Office.

Most of them came dressed as per the

theme of the night Party all night.

Kamalika & Rahul Pandey welcomed the

gathering. Mr. Saumen Bhaumik, AVP &

Business Head North inspired the crowd

by recognizing their hard efforts.

Titan's Got Talent saw amazing talents of

the employees; Employees astonished the

crowd present with their singing & dancing

skills.

Mr.Abhishek ( Service WOT South

Extension) won Best Performance Award

for Magic Show ,Mr. Pradeep Kumar(Helios Lajpat Nagar) won the Best Singer

Award, WOT Saket Team ( Mahalingam,

Zainab & Shalu) won the Best Group

Dance award , & Mr. Mohd. Rashid (Titan

CP) won the Jury's Choice for recitation of

his own poem.

Store Teams and Individuals were

awarded for their accomplishments by Mr.

Saumen Bhaumik and other Regional

Heads.

The event ended with lot of fun on the

dance floor !!!

TITAN HAD A BIG DAY OUT!!!

TITAN'S DAYOUT 2014


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Bhuvnesh, son of

Mr. Rishi Prakash

(Customer Service-

North) did his

parents proud by

getting 8.4 CGPA in

CBSE 2013 Class X

Board Examinations.

Nidhi Gill, daughterof Mr. Raj Singh

(Customer Service-

North) did her father

proud by getting

84% in Class XII

Board Examinations.

Earlier she scored

10 CGPA in Class X

Board Examinations.

OLIVIA

BANERJEE,Daughter of Mr.

Sunetro Banerjee

(Watches Division-

Regional Office-

North) did her

parents proud by

getting 9.2 CGPA in

CBSE 2013 Class X

Board Examinations.

In individual subject,

she got 10 CGPA

in science.

Himanshi Rawat,Daughter of Mr.

Mahender Singh

Rawat (Sr. CRO at

Titan Flagship South

Ex) did her parents

proud by getting 8.8

CGPA in CBSE 2013

Class X Board

Examinations.

The Journey that started on 17th August,1987 spanning more than two and a half

decades, came to a fruitful end on 31st December, 2013.Mr. TB Singh, popularly known

as Dicky has been a blue blooded Titanian. Dicky started his life in Titan as a strappingyoung 'serd' in the field of Sales and several years later, moved to a completely new area

as Head of department - Manufacturing in Baddi. He came back to Delhi in another

avatar as Head of HR for RO- North and hung his boots at the end of 2013.

A Table tennis match was organized on 30th Dec, 2013 at the Regional Office where the

employees played the match with good spirits with their favorite Dicky Paaji, who has

already been a runner-up of the TT championship that was held at RO, last year. A

farewell party with the theme Singh is King was organized in the evening where all his

male colleagues were dressed as Sardars donning the famous headgear, turban. His

wife & son were present for the function. Mr. Bhaskar Bhat, Mr. Rajnarayan and Mr. AR

Srinivasan along with Mr. Saumen Bhaumik were also present. The evening ended on an

emotional note with friends & colleagues wishing him good luck & good health for the

future.

Adios my friend, the road you have travelled has just found a bend, enjoy your life on your

own terms and continue to spread your goodness around.

Adieu to a true Titanian

Titan Eye+ - North celebrated Store of the Month for Delhi/ NCR on 1st October'13.

80 employees along with their family members celebrated this evening along with the

Regional Team North. Ambience, Food, Fun added different flavor to the celebration.

Store of the Month Celebration-Titan Eye+

EmployeesChildren Shining

Bright


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darpan| people

Delhi was touching 46 degrees but itcouldn't restrict the employees fromparticipating in the TT championship that washeld in the RO-North from 20th May- 25thMay'13. In Singles semifinals, T.B. Singh,popularly known as Dicky (HR & Admin) wonagainst Amit Kaushik (Commercial) to clashwith Anil Kumar (Tanishq) in Finals.

Anil Kumar from (Tanishq), like his builtlooked macho in the match reached to finalscomfortably beating Arun Kumar from(Fastrack). In doubles semifinals, Anil/Sujoy(Tanishq) and Kumud/Prabhav (Commercial)reached to finals in straight sets.

It was certainly a delight to see an exclusive

wrestle between patience and aggression.

SINGLES WINNER: ANIL KUMAR

DOUBLES WINNER: ANIL-SUJOY.

TT Championshipat RO-North

Titan Eye+ North had a grand meet to launchthe Customer First Program for Delhi storeson 3rd October, 2013.

The program was launched by Mr. SaumenBhaumik, AVP & Business Head- North, Mr.Javed, Mr. Parag Dhiman from CustomerExperience & Retail Marketing team -Corporate Office and Mr. Mayank Kampani,Regional Business Manager, North.

CUSTOMERFIRST PROGRAM

LFS League ofChampions- North

LFS League of Champion winners wereannounced on 6th July, 13 for the month ofApril and May. Mr. Saumen Bhaumikawarded the CROs at the regional office

along with Anil Endlaw, Amit Tandon andSamresh. The winners for the month of Aprilfrom top 100 stores were Nipendra fromShopperstop Noida and Ravi Sharma (whosold highest tommy watches in the countryin LFS channel) from Shopperstop Rajouri.Winners for the month of April from otherstores were Naveen Kumar from Pantaloons-Bareilly and Saket.

May'13 winners from top 100 stores were

Ketan Kaushal (who sold maximumsunglasses in North in LFS channel) fromShopperstop Rajouri and Anil Kumar fromLifestyle Gurgaon. May'13 winners fromother stores were Dhain Singh fromShopperstop Chandigarh and Surender fromLifestyle Vasant Kunj.

FACE 2 FACE

Delhi

North-1 celebrated Face to Face on 15thJuly 2013 in Delhi, Mr. Sandeep Kulhalli andMr. Saumen Bhaumik, guest of the eveningwere welcomed by Mr. Vidya Sagar.

South-Ex Tanishq was honored on achieving300 Cr in 2012'13; highest ever in anyTanishq Boutique.

15 Tanishq stores participated in the eventand the theme for the event was Tanishq inBritish Era of Mughal Dynasty. Wonderfulskits were presented by all the Tanishq

Boutiques.

Allahabad

Face to Face was held on 9th July at HotelKanha Shyam at Allahabad with all Titanbrands (Tanishq, WOT, Fastrack, Eye plus).In this event, ABMs, RM's of all the brands &Regional HR team were also present.

Varanasi

Face to face was held at Hotel Taj Gatewayin Varanasi on 10th July with Two Tanishqstores (Kuber & Bhelupur) Two WOT & Titanone stores. In this event, franchisees of allbrands, All ABMs, RMs Regional HR teammarked their presence. Birthday of Tanishq

franchisee Mr. Subodh Agarwal was alsocelebrated. Face to Face was also held atMeerut & Dehradun where everybodyenjoyed & had a blast.

Chandigarh

The Integration of all the brands was seen atFace to Face- Chandigarh, on 17th May'13.

It was attended by All the RBMs, SeniorManagement of Regional Office North andthe store employees of Tanishq, Eye +,WOTs and Helios.

The Event began with lighting of the lamp byMr. Saumen Bhaumik, AVP & business

Head-North, followed by a welcome speechby him addressing the gathering.

All the stores put up a rocking showcapturing their boundless energy & spirit ofgaiety.

The best RSO's/ Store Managers/Optometrists and Technician were awardedfor their brilliant work.

And usual to Punjab, Everybody enjoyed the3D's to their fullest DJ, Drink and Dinner.

The event was highlighted with wonderfulperformances, sumptuous food & loads offun and excitement.


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Driving the mission of 'Titan in every heart and every Home' of north further, Team Tanishq atNorth-2 joined hands and amidst some interesting activities, not only reinforced the importance

of teamwork, but also chartered out a path, through Customer Acquisition, Customer Retentionand Franchisee Management.

As destiny would have it,the dates of this two-day session for the Tanishq-North-2team,conducted on 18th and 19th Dec,2013, coincided with the dates of the first teambonding session (held on 18th and 19th May,2012) which gave birth to the mission for theNorth region.

Team Bonding-N2Yoga for Employeesat RO Delhi & Area

Office, Lucknow

Prevention is Better Then Cure. Team northhas taken up the initiative to teach Yoga

through a Yoga expert to all the employees.Basic techniques of breathing and fewAsanas were taught.

The contours of Sales team in Titan Company Ltd. have undergone a sea change after integration of Brands. The Front

end of the Sales Team comprises Sales officers (SO)/Sales Executive (SE) who are the flag bearers of the organiza-

tion's goals. This article strives to capture life of a Sales-Off icer post integration.

As the Saying goes With great authority comes great responsibility; the sales team felt the change from the day one

after assuming newer roles and responsibilities. The Sales officer could feel the weight of three brands on his shoulderthough he enjoyed better control over an outlet business. Suddenly the pressure increased manifold due to higher

involvement at every level.

SO now becomes a single point contact for every brand leading to multiple queries and multiple follow ups taking

considerable time usage for back end work but with greater authority.

This change-over brought them to a new reality. They were struggling to shun brand identities and philosophies they

were living with till yesterday and assume new identities. Now, they are part of new teams with new expectations.

Every strategic decision splinters new challenges and opportunities. Business associates have their share of qualms

through these decisions. Though they got disoriented initially but they have the confidence of seamless transforma-

tion; given the organization background. They feel it was always uncomplicated to follow and translate single brand

goals and identities for a SO and an associate. Some feel nostalgic about their earlier days while some look forward to

new learning.

Some front end team members feel that the organization has gone insular towards market expectations and needsand becoming overbearing in its demeanor. It becomes extremely difficult to live up to expectations of all the brands

put together in these tough market conditions which could diminish sales team chances to earn monetary benefits

through incentives.

Sales Team feel little carried away with the pace and expectations of these newly christened objectives. Their work life

balance seems to hit turbulence; though short-lived but unnerving. This organization takes care well of its employees

and this exercise of taking one out of one's comfort zone is always fraught with challenges.

While one may discuss pros and cons of integration but on a larger horizon the decision to consolidate brands at

market level seems to have gone well with the most important stakeholders' i.e. Front end Sales team.

It is premature to settle down to a conclusive thought on this transformation but these pangs are congenital and shall

mature into a wholesome reality of control and growth.

Through the Lens of Sales Officer

Contributed by : Delhi Sales Team


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darpan| kladeiscope

Know your

ColleaguesKYCBirthdayPlace of Birth

Sunsign

Hometowm

First Job

High point of your life

Low point of your life

School/College

Sexist actress in Bollywood

Current book you are reading

A minute to pack..5 things you will pick up

Favourite travel destination

5 movies that moved you

First crush....

A secret you would want to share

Favourite dish/ Snack you cant resist

What does style mean to you

You distress by...

What is your mantra for success

One thing you want to change about urself

The last line of your autobiography would read....

2nd Nov 67

Udaipur (Tripura)

Scorpio

Udaipur

Titan

When Siddhartha came to our lives

1st semester BE, had serious doubts if EEE was the rightchoice I made

Ramesh H S School, Udaipur / REC Trichy (NIIT)

Juhi (then)/Katrina (now)

Surprise Party

Mobile, Laptop, Binocular, Snife and a book

Norway / Switzerland

Down Periscope, God must be Crazy, Forest Gump,Swadesh, Patch Adams

Schoolmate

shshshsh.

My wife's Crab & Prawn fry, Chichen Caffreal at Florentine,Goa

being at ease

Duplicity

Feel what you do, Do the best you can and worry less aboutreturn

Patience

He made a difference

Saumen

Birthday

Place of Birth

Sunsign

Hometowm

First Job



School/College






First crush....




You distress by...




16th May

Jhansi

Taurus

Jhansi

Product Designer, Hidesign

Award for "Most innovative design collection" for Graduationproject at Tanishq

Not seen one as yet!

St. Francis convent

Kalki Koechlin, Parineeti Chopra

The Secret

Cell phone, Wallet, Liner, Sanitizer, Flip flops

Anyplace with the Sun, sea and sand!

The Shawshank Redemption, Forrest Gump, A beautiful mind,The pursuit of happyness, Taare zameen par

Shahrukh Khan!

What's the point of a secret if its shared!

Chhole Bhatoore!

Self expression without having to speak

Bad music!

Believe.

Mood swings!

And I lived happily ever after in my Gold-lined diamond-studded beach-mansion! B) :P

Asmita


25/28


Know your

ColleaguesKYCBirthdayPlace of Birth

Sunsign

Hometowm

First Job



School/College






First crush....




You distress by...




17th April, 1988

Roorkee

Aries

New Delhi

Titan

When I got my first job

When I completed 2 years in my first job. But if you ask metoday, it was a moment to cherish.

Somerville School & ICAI

Katrina Kaif

Sorry..books put me to sleep!

Mobile & charger, Credit Cards, Snacks and any other stuff

that I find in 1 minute

Any foreign destination (barring Pakistan & Bangladesh) as Istill hold a blank passport

Pyaar ka Punchnama, Dabang, Gadar, Rang De Basanti,Titanic

Had a secret crush when I was in college. But didn't even askher name

I'm still afraid of walking on Okhla roads! (even 1 year after my

accident)

Rajma & Kadhi chaval

Be what your heart says & do what makes you happy

Playing sports and going out with friends

Do what you love & love what you do

Bad perception for others

Thank you for being so patient and tolerating this stuff

Prabhav Manvi

Birthday

Place of Birth

Sunsign

Hometowm

First Job



School/College






First crush....




You distress by...




Twenty fourth of fourth month of the year.

Saddi Delhi

The Bull- Taurus

Hardcore Delhite

Bigjo's Southex

When I held my kid in my hand for the first time uuumhhh.

I don't remember the low point as ,I always take the learningfrom them.

Bigjo's Southex

Praveen Babi/Deepika/Sushmita

Love collecting books, latest one is Steve Jobs Biography/TheSecret Daily teachings

Cellphone/Kajal pencil/Charger/Plastic money/Lip balm

I love travelling any destination with my loved ones.

Maine Pyar Kiya,Six Days Seven Nights,Bodyguard (Eng-lish),Tare Zamein Par,

In class VI and ofcourse Salman Khan in MPK

shhhhhKyonki Deewaron Ke Bhi Kaan Hote Hain

Am a foodie, from Veg to non veg the list is long , butanything cooked by my Mom.

Wear your attitude

People who disrespect women or are Gender biased

Mein Zindagi ka Sath nibatha chala gaya, har phikar ko dhuanmein udata chala gaya

My height I wish I were tall

And Manvi lived life Kingsize.


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darpan| kladeiscope


remember when I started my

career; my father told me Son, youare going to enter a world where

Ipeople around you would not only knowyou by your work, but largely throughyour confidence. It took some time for

me to realize, what he said.

Confidence is one of life's little

essentials except that it isn't that little

and it is one of the most important

things any self respecting person must

master. Confidence could be the

difference between you and that job,

between you and that girl, between you

and that long-drive, between you and

success.

Confidence as a topic may sound

clichd, but if you don't want to look

stupid, it is something you really need.

It takes confidence to step out of ourhouse; it takes confidence to even

cross the road; it takes confidence to

believe in yourself enough to not to do

something embarrassing.

Building your confidence is a never-

ending task. As and when we come

across such confident people, we

LookConfidentwonder from where he/she brings in the

confidence? It doesn't happen

overnight.

Unless you are blessed, confidence

has to be earned; it won't just fall in yourlap. Confidence is about so much more

than just your belief in yourself.

It gets absolutely difficult to measure the

impact; confidence (in what you wear

and how you look) will have on your

prospects, your personality and the way

the world perceives you. Knowing this

that you look good will change the way

you walk, the way you behave and theimpact a glance can make. As long as

you know that you look good, in what

you wear, you feel confident.

We humans follow the law of

conformity. As a society we restrain or

behave in a manner to blend in and

hope that something good will happen

to us eventually.

To really build confidence in your

appearance/look, you will have to find

the right style for YOU. Find that style.

Do not follow others blindly. One would

end up losing one's confidence and

image in absence of this clarity.

Consider your ideas carefully, build up a

collection of images which personify

your style and outfits which look good

on you. Pin them on your wall, look atthem everyday for a couple of weeks

and see if your opinion changes.

Always remember that you must be

comfortable in your clothes. It may take

time to get comfortable with a new look

as it might feel uncomfortable at first.

You must carry on till you get to the

point where it feels normal and you start

feeling in sync with it.

Having confidence in your look will

make a difference to your life. Human

Brains are programmed to respond to

visual appeal first and those who could

manage this, take away the limelight.

Most importantly, one should stay

healthy to look good and feel confident.

Good Clothes cannot make you look

good if you're not healthy and fit. You

shall feel happy with your looks andsport a pleasing demeanor every day.

You will take a lot more pride in your

appearance. It really is worth an effort.

Be Happy. Be Confident!!

Having confidence

in your look will

make a difference to

your life. Human

Brains are

programmed to

respond to visual

appeal first and

those who could

manage this, take

away the limelight.

Contributed by : Rahul Pandey


27/28

NEEMRANA FORTeemrana is an ancient historical

town in Alwar district of

Rajasthan, India, situated at 122Nkm from Delhi on the Delhi-Jaipur

highway in Behror tehsil. It is situated in

between Behror and shahajahanpur. It

is the site of 16th century hill-fort

occupied by Chauhans till 1947. The

erstwhile ruling family is considered to

be the direct lineage of Prithviraj

Chauhan.

Built from 1464 AD, Neemrana Fort-

Palace is located on a high hillock and

commands magnificent views of thesurrounding beauty. It is among India's

oldest heritage resort hotels, as it wascreated in 1986, While most heritage

resorts near Delhi are born with the

beauty and treasures of history,

Neemrana offers a vibrant site for

magical weekend getaways, feasts,

celebrations, and conferences. This

15th century heritage hotel is ideal to

invent your own past at the dream site

of history. Seven palace wings built over

12 layers tiered into a hill across 2.5

hectares/ 6 acres of garden-palace,

make Neemrana Fort-Palace one of themost unique resorts near Delhi !

Hanging gardens, two pools to swim

out to the horizon, an Ayurvedic Spa,

and India's first zip-line is what the world

comes to experience ! One stay here

will get you started on the discovery of

the best resorts near Delhi.

THE GLASSHOUSE, RISHIKESHhe Glasshouse on the Ganges,

honours an extraordinary

geographical site where theTGanga turns around and flows north

towards its source. This resort inRishikesh is a magical natural spot and

one of the most peaceful hotels in

Uttarakhand. Set in a lychee and

mango orchard of the Maharajas of

Tehri Garhwal, with a garden of tropical

plants, full of rare birds and butterflies, it

has a sand beach of its own unlike the

other hotels in Rishikesh. Your search

for peaceful hotels in Uttarakhand ends

at The Glasshouse on the Ganges. This

resort in Rishikesh offers the unique

opportunity to raft spiritual on India's

holiest waters.

Weekend Getaways


28/28

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