dak's ob ppt

8/8/2019 dak's ob ppt

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BARRIERS OFBARRIERS OF

COMMUNICATIONCOMMUNICATIONBy Darsana KBy Darsana K


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CONTENTSCONTENTS

Introduction

Communication

Barriers of Communication Interpersonal Barriers

Organizational Barriers

Overcoming Communication Barrier

Conclusion


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INTRODUCTIONINTRODUCTION

Communication is a social activity. Need tocommunicate convey message.

Barrier can occur at any point in the course oftransmission of communication.They can beovercome with proper source identification.

The efforts /improvements have to made by/in allits constituents-sender, receiver, transmissionprocess and organization.

Keeping some communication tips in mind isalways required to enhance an individualscommunication skill.


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COMMUNICATIONCOMMUNICATION

Conveying of information from one person to another

- Hudson

Transfer of information from one person to another whetheror not it elicits confidence. - Koontz & O Donell

Exchange of facts, ideas, opinions or emotions by two or

more persons - George Terry


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Characteristics of communicationCharacteristics of communication

Always happens btw or among two or more parties-

sender or receiver.

Exchange of facts , ideas, opinions, emotions, thoughts.

Uses verbal ways words spoken or written or nonverbal ways like gestures, postures.

Requires mutuality sender & receiver.

Two way process.


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IMPORTANCE OF COMMUNICATIONIMPORTANCE OF COMMUNICATION

Global Business Environment

Large Scale Operation

Technological Advancement

Role Of Information

Change In Management Style

Need For Better Human Relations

Increasing Social Role


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COMMUNICATION BARRIER Definition

Factor causing miscommunication.

Can occur at any point- sender, receiver,

anywhere.


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Barriers Of CommunicationBarriers Of Communication

Physical - Time, environment, comfort & needs, physicalmedium.

Perceptual- Viewing what said from your mind set.

Motivational- The listeners mental inertia

Experimental- Lack of similar life happening

Emotional - Personal feelings of listener


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Cultural - Ethnic, religious, social differences.

Linguistic- Different languages spoken.

Non- verbal - Non word messages.

Competition -Listeners ability to do other things rather

hear.

Gender

Stress


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Interpersonal BarriersInterpersonal Barriers

Barrier on the side of sender Faulty Planning

Vague Presumptions

Semantics Poorly Expressed Contents

Emphasizing the wrong part of messege

Inconsistent verbal & non-verbal communication

Emotional factor Status effect

Filtering


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Barriers on the part of receiver

Distraction

Poor listening & instant interpretations

Emotional constraints Closed mind

Filtering

Distrust


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Organizational BarriersOrganizational Barriers

Hierarchal Barriers

Information Overload- omitting, erroring,

queuing,filtering,approximating, employing,

escaping.

Lines of Authority

Time Pressures

Organizational Culture Poor retention

Organizational structure


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Overcoming Communication BarriersOvercoming Communication Barriers

Sender

Planning & clarifying the ideas. Difference perceptions

Difference in language

Inconsistent verbal and non-verbal

communication

Overcoming emotionality


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General TipsGeneral Tips

Clarity

Use simple language

Word selection-familiar, short, concrete, single

Message should be complete

Message-Framing, Timing

Emotional control

Use empathy

Avoid unintentional communication


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Thank You

dak's ob ppt

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