abacus autorefund (qrex) guidance 2010

ABACUS AUTO REFUND ( QREX )

Helpdesk,

Customer Support Department

22

Aware Please .....!!!!!

1. Pastikan ticket issued di GDS mana ?

2. Proses Auto Refund harus mengikuti Prosedure dari Airlines

3. Masukkan amount refund fee dan cancellation fee sesuai dari Airlines.

4. Partial refund : Fare basis code di input sesuai ketentuan dari airlines .Amount untuk flight yang flown harus disesuaikan dengan perhitungan Airlines / Cek dahulu ke Airlines.

5. Pada saat di screen 30 status ticket akan berubah menjadi RFND, maka sebelum masuk ke Screen 32 harus check apakah CHG Fee amount sudah benar.

6. Jika terjadi “ ERROR RESPONSE “ Travel Agen agar segera menghubungi Helpdesk untuk dipandu dengan entry yang benar.

33

Aware Please .....!!!!!

7. Per 1 November 2010 Emirates Airlines mengharuskan Agen untuk melakukan Auto Refund untuk semua ticketnya yang akan di Refund.

8.Di screen 32 jika pada saat ticketing tidak ada komisi ( KP 0 ) maka Agen harus memasukkan angka 0 dikolom PCT ( komisi 0 % ) .

9. Pastikan Printer ticket sudah di designate sebelum melakukan Auto refund.

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For Reference Only

55

Designate Printer Address

Before Print Auto Refund , We must to designate Printer

Ticket . Entry :

DSIV2753B8

PTR/2753B8

W*ID

Note : 2753B8 is example address printer

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Steps Description

QREX Mask

1

e.g entry WFR1263898725274¥AGA

2 Screen 10 : Input R (Refunded ) and X for next screen

3 Screen 30 : Input Change Fee Amount ( Refund Fee + Cancelation Fee )

4 Screen 32 : Refund information e.g. commission PCT , NET and X for next screen

5 Complete the refund transaction

FULL REFUND

Note : WFR mandatory to retrieve Auto refund Mask

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Route CGK /KUL / JKT M class

Publish Fare : USD 296.00

Tax : USD 15.00MY USD 40.00 YQ

Net : USD 200.00

Commission from Net 7%

Refund Fee : USD 50

Refund notice = USD 200– 50 + tax 55 = USD 205

Auto populated commission percentage 7 % in BSP

Example 1 : Full Refund With Net Remit commission 7 %

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Step 1 : Entry WFR1263898725297#AGA

Step 2 : Screen 10 Fill in “R” for Refund for Segments 1 and 2Fill in “X” at NEXT field to proceed to next screen

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Step 3: Screen 30 Fill in CHG FEE AMOUNT as applicable, e.g USD 50.00Fill in “X” at NEXT field to proceed to next screen or Fill in “X” at QUIT to Ignored

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Screen 30 Warning message

System returns trailer message to verify TOTAL Fill in “X” at NEXT field to proceed to next screen.

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Screen 30

At this stage the ETR Coupon Status is updated to RFND. So it is too late to terminate the refund

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Step 4 : Screen 32 To Complete the refund transaction input “X” to be Refunded. .

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Step 4: Screen 32

Original information from ticketing database where applicable is auto-populated e.g. Commission PCT, Net fare , Tour code etc

TOTAL REFUND DUE USD is from Screen 32 above

“X” is auto marked against CASH. Fill in “X” at REFUND field to complete refund process.

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Example of Refund Notice 1

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Example 2 : Below is example screen 32 to complete Auto refund with Full Refund Publish fare less commission 7 %

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Example of Refund Notice 2

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To make sure the Auto refund process already successful completely please check Sales Report with entry : DQB*RF

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PARTIAL REFUND

Steps Description

Refund Mask

1

e.g entry : WFR12638987325389#AGA

2 Screen 10 : Input “R “ (Refunded ) and “ X “ for next Screen.

3 Screen 20 : Input Fare basis code (FB) , Amount segment flown and fill in “ M” for Manual

4 Screen 13 : Used TAX info.

5 Screen 24 : Fare Calculation from point of origin

6 Screen 30 : Input Chg Fee Amount

7 Screen 32 :Refund information e.g. commission PCT , NET and X for next screen

8 Complete the refund transaction

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Route LAX / SFO / LAX L class

Publish Fare : USD 500.00

Tax : USD 30 US 5.00AY 9.00 XF 7.40 ZP

Commission publish fare 7%

Segment Flown LAX / SFO e.g USD 250

Tax to be refunded e.g = 15.00 + 2.50 + 4.50 +3.70 = 25.70

Refund Fee : USD 50

Refund notice = USD 250– 50 + tax 25.70 = USD 225.70

Example : Partial Refund Publish commission 7 %

2020

Step 1: Entry WFR0013898725331¥AAA

Step 2 : Screen 10

Fill in “F” for Flown for Segment 1 will be auto populatedFill in “R” for Refund for Segment 2 Fill in “X” at NEXT field to proceed to next screen

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Step 3 : Screen 20

Fill in Fare Basis Code ( FB) and Refund Amount for Flown Segment(s)

Fill in “M” for Manual Priced or “P” for System Priced.

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Step 4: Screen 13

In Partial Refund all the original taxes are displayed User is required to remove the AMT/CODE of Unused Taxes Fill in “X” in NEXT field to move to next screen.

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The detail information on Screen 13 :

In Partial Refund all the original taxes are displayed

User is required to remove the AMT/CODE of Unused Taxes

e.g Orig Tax e.g Tax Flown

US 30.00 US 15.00 ZP 7.40 ZP 3.70

AY 5.00 AY 2.50XF 9.00 XF 4.50

Fill in “X” in NEXT field to move to next screen.

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Step 5 : Screen 24

User to verify the Used Fare informationFill in “X” in NEXT field to move to the next screen

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Step 6 : Screen 30

Fill in CHG FEE AMOUNT as applicable, e.g USD50.00Fill in “X” at NEXT field to proceed to next screen

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Step 6 : Screen 30 Warning message

Redisplayed with TOTAL less CHG FEE AMOUNT System returns trailer message to verify TOTAL Fill in “X” at NEXT field to proceed to next screen.

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Step 7 : Screen 32 Input “X” to complete Refund.

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Sales Report Entry : DQB*RF

To check Auto refund sales report :

Specific carrier : DQB*RF#AGA

Specifid date range : DQB*RF#D23-29

Specific Ticket nbr : DQB*RF#T1263898725274

Specific month : DQB*RF/NOV-DEC

Max to retrieve Auto refund sales report is 3 month

Helpdesk Abacus IndonesiaJL.Mampang Prapatan Raya No 93 Jakarta 12790Phone : (62-21) 27535388 (Hunting)Handphone : 0816 920 832Fax : (62-21) 7943546

Email : helpdesk@abacus-ind.co.id

Join our mailing list at: Abacus-Indonesia@yahoogroups.com

Website : www.abacus-ind.co.ideService : www.eservices.abacus-ind.com

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