1

Pertemuan 25 & 26Enterprise and Global Management of

Information Technology

Matakuliah : J0454 / Sistem Informasi Manajemen

Tahun : 2006

Versi : 1 / 1

2

Learning Outcomes

Pada akhir pertemuan ini, diharapkan mahasiswa

akan mampu :

• Mahasiswa akan dapat memilih strategi penerapan manajemen sistem informasi berbasis teknologi informasi C4

3

Outline Materi

• Managing Information Technology

• Business / IT Planning

• Managing the IS Planning

• Managing Global IT

• The International Dimensions

• Global Business / IT Strategies

4

Managing Information Technology

The Major Components of IT Management

CEO & CIO CIO & CTO CIO & IT Managers

InformationTechnologyManagement

ManagingBusiness

and ITStrategy

ManagingApplication

Developmentand

Technology

ManagingThe IT

Organizationand

Infrastructure

5

Comparing IT Management Approaches

Managing Information Technology

6

• IT Management Differs from Conventional IT Management

• Hires IT Professionals Who Can Integrate IT With Business

• Organized Workgroups Around e-Business Initiatives Focused on e-Commerce Services

Managing Information Technology

Avnet Marshall: Managing ITAvnet Marshall: Managing IT

7

• CEO & CIO Co-Adaptation Process

• Strategy Development• Resource Management

Business/IT Planning

Key Insights Key Objectives Priorities

More Questions Feedback Feedback

Customerand Business

ValueVisioning

BusinessStrategies

and Models

Business/ITStrategies andArchitecture

BusinessApplication

Development &Deployment

8

•Technology Platform•Data Resources•Applications Architecture

•IT Organization

Information Technology Architecture

9

Avnet Marshall: e-Business PlanningAvnet Marshall: e-Business Planning

Information Technology Architecture

Conventional IT Planning Avnet Marshall’s Business/IT Planning

10

•Organizing IT•Centralization•Downsizing•Decentralization

Managing the IS Function

11

Managing the IS Function

Group Alliances Development and support

Group

Marketing and Visibility Initiatives

Planning Group

Electronic Commerce and Supply Chain Management Development and Support

Group

Enterprise Integration Development and Support

Group

Computer/Communication

Operations Management Group

CEOCIO

12

Managing the IS Function• Managing Application

Development• IS Operations Management• System Performance Monitors• Chargeback Systems• Process Control• Human Resources

Management of IT• The CIO and Other IT

Executives

13

Example Enterprise Example Enterprise Management Portal Management Portal

Managing the IS Function

14

Managing the IS Function

• Technology Management

• Chief Technology Officer (CTO)

• Managing User Services

• Information Center

15

Management Involvement and Management Involvement and GovernanceGovernance

Failures in IT Management

16

Managing Global IT

The Major Dimensions of The Major Dimensions of Global e-BusinessGlobal e-Business

GlobalIT

Management

Business/ITStrategies

BusinessApplication Portfolios

Internet-BasedTechnology Platforms

SystemsDevelopment

DataResource

Management

Cultural, Political,and Geoeconomic

Challenges

17

Managing Global IT

• Political Challenges• Geoeconomic Challenges• Cultural Challenges• Global Competition for IT

Talent• Global Business/IT

Strategies• Global Business/IT

Applications

18

Alternative Global Strategies

Managing Global IT

19

Managing Global IT

Alternative Implementations

20

Managing Global IT

Global Business Drivers

21

Managing Global IT

Global IT PlatformsGlobal IT Platforms

22

Managing Global IT

• $100 Million Global IT Firm• Rolling Out Global Software

System with a Single Interface through 2004

• Single System Customized for Each Country’s Needs

• Flexcube Software Automates Much Balancing Activities

Citibank: Consolidating Global Citibank: Consolidating Global IT PlatformsIT Platforms

23

Managing Global IT

The Internet as a Global IT The Internet as a Global IT PlatformPlatform

24

Managing Global IT

Global Data Access IssuesGlobal Data Access Issues

Transborder Data Flows (TDF)

25

Managing Global IT

Consumer Privacy AgreementsConsumer Privacy Agreements

26

Managing Global IT

Council of Europe: Global Council of Europe: Global Cybercrime TreatyCybercrime Treaty

• Fear That Cybercrime Treaty Will Affect Business Liability and Security

• Anxiety Over Duplication of Other Agreements

• Primary Objective Was to Break Bottlenecks in Cyberinvestigations

• Differences of Opinion are Real

27

Managing Global IT

Internet Access IssuesInternet Access Issues

28

Managing Global IT

Global Systems DevelopmentGlobal Systems Development

29

Managing Global IT

Systems Development StrategiesSystems Development StrategiesDHL Worldwide: Global System DHL Worldwide: Global System

DevelopmentDevelopment• Development Centers Located

Worldwide to Service 24 Hour Workday

• Working With Outsourcing Sites at Lower Costs

• Transparency of International Boundaries a Real Fact for DHL After 15 Years of Work

30

Summary

•Failures in IT Management

•Managing Information Technology

•Managing Global IT•Global Business and IT Strategies and Issues

31

Sumber Materi PPT

• O’Brien, James A. (2005). Introduction to Information Systems (12th Edition). McGraw – Hill. Bab 12. Official PPT.